Import problems from Microgaming

[THHB]

According to Betsafe support all hand history is automatic saved to my computer. I have send you a ticket with the file from the folder that Betsafe support gave to me.

I hope this will help resolving my problem....

[kraada]

That sounds good, we'll get back to you in your ticket.

[THHB]

7 days, 23 posts and many vasted hours later.... here I sit back once again. Same story as everytime I have PT3 problems.


MY PROBLEMS REMAINS UNSOLVED !!



Im so sick and tired of this hopeless product.

[tarix]

What is your ticket #?

[THHB]

ticket # 95058

... but that will not enlighten you much. Read this thread and most of my previous threads on this forum - and you will see why my frustration is so immense.
Only one time out of the 10+ times I have contacted PT3 support, have I obtained a solution.

I have more or less given up on this product. In recent months I have not dared to contact you when I ran into new problems, simply because I have realized that it is a waste of time. You are simply not capable of assisting non computer nerds with solving basic problems. This is my lesson after spending more than 100+ hours strugling with all kinds of technical PT3 problems.

[tarix]

ticket # 95058

PT3 correctly imports the hand history you have attached to that ticket.

Currently you have six open tickets and have not responded to most of them. If you are having trouble locating your tickets please click the Support -> My Tickets link on the left hand navigation page.

If you need further support then please request a remote session via one of your currently open tickets.

[THHB]

Im not questioning PT3 Support's will to assist me.

But I have realized that you are unable to help customers that is not capable of sending you tickets or to locate and sending folders, files, zips and codes on my computer. I have told you this so many times by now that it is getting trivial mentioning it again, but apparently you have not realized this, so you keep asking me to send you tickets, files, codes etc...

You can laugh at me and think Im an IT dummy, but Im still a customer and Im so frustrated about PT3 and all of the tecnical problems I run in to all of the time. Problems that you apparently can only solve if the customer is an experienced computer user. If you could give me a call, we could probably solve many of my issues on the phone using only a fraction of the time Support and I have spend posting non-productive text in this forum.

Please address your reply to exactly this fact.

[tarix]

We do provide remote sessions in order to resolve customer problems. Our technicians will connect to your computer directly and assist you in configuration, setup, and software usage.

If you are in need of a remote session please request one via your support tickets.