Zoom HUD intermittent

[WhiteRider]

I'm seeing the same thing and the development team are looking into the problem - thanks for bringing this to our attention.

[delMartinez]

Is it going to happen after every update/restart?

[happyeaster]

let's hope not.

[WhiteRider]

It's unlikely, although it depends what PokerStars change, and of course we have no control over that.

[kevinmasefield]

When can i expect an update for Ptr 3?? It has been reported almost a week ago
I see that Ptr 4 has allready been updated a few days ago

[kraada]

We expect to have one out this week. I don't have an exact date for it yet. We did push the first fix for PT3 but unfortunately they did change things a second time.

[kevinmasefield]

Yet again with the Pokerstars update, the Zoom statts do NOT work with Pockertracker.
This is really getting on my nerves! what the hell is going on with Stars? it seems like they are trying to ban Pokertracker from all zoom activities.

This has now been going on for about two weeks and I have not been able to play the volume I want to.
Please look into this again. I understand that this is not your fault, but I believe I have the right to be upset. Players who use Holdem Manager do not have these problems.

Thanks in advance.

[kraada]

Can you confirm you're running 3.14.2 which was released yesterday? That should have fixed the second issue with Zoom.

[ratsch]

Update also not working for me. Stats appear to be in the right positions but still appear intermittently.

[WhiteRider]

Please enable logging (Configure > Options) and restart PT3. Play a few hands at a single Zoom table (or as few as needed to reproduce the problem) and take a screenshot when you see the problem. Attach the screenshot to a Support Ticket along with the PokerTracker.log file and the hand history file(s) for the session so that we can see what is going on.