PT3 don't open really

[bennolenno]

I have this exact problem. But sadly to say i DONT use F-secure! I had a working PT3 for while. Then i was in adding some stats to be shown under "generalt". When i pushed "apply" PT ended, crashed or whatever. And since then my problem is like this: U see the icon coming up, the process in taskmanager and so on. But nothing happens

[kraada]

bennolenno,

Try reinstalling Beta 25.3 over top of your current installation and see if that helps (download page).

If it doesn't, please try opening the C:\Windows\system32\drivers\etc\hosts file, adding "127.0.0.1 localhost" at the bottom of the file (without the quotes), saving the file and rebooting.

[bennolenno]

Thansk. I will keep this advice if it happens again. I am currently reinstalling since i already had allt the hand exportet for backup porpuse

[thenereus]

I am having the same problem.

So far I have tried:
Unloading Charter High Speed Security Suite
Manuel Uninstall/Reinstall of Postgres
Installing most recent beta (March 25th v.)
Stopping postgres service and then Starting service

None of this helped. Any ideas?

thenereus

[WhiteRider]

Some people have reported that the 'full' version of Beta 26 won't run if you are upgrading, so make sure you install the 'upgrade' version.

If that still won't work, Please enable logging, reproduce the problem and submit your PokerTracker.log file to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.
Attach the last couple of postgres log files from the C:\Program Files\PostgreSQL\8.3\data\pg_log folder too.

[thenereus]

I unistalled "Charter High Speed Internet Security Suite" and PT3 b26 worked fine after that. You may want to add this program to your list of problem programs.

Thanks for all the help,
thenereus

[WhiteRider]

Thanks for letting us know about that.

[Adam M]

I called to f-secure technical support and asked if they aware of the problem. They replied that problem has come to their attention from various users. Obviously their are looking into that ( with or without postgres developers) and hopefully we will have a fix at some point.

Good news... Hope there will be an improvment...
I still don't have any answer from my request to their support.

They replied that problem has come to their attention from various users.

I am one of them !

[WhiteRider]

That's good - thanks for the update.

[dj11]

Add me to the list.

In a panic, I tried this little experiment;
Unloaded F-Secure from the F-Secure icon. Then I removed all other fs** files in my Task Manager ( I seem to remember there were still 3 or 4 processes named FS**). I also removed some unrelated processes.

The results were phenomenal. You know when you stop/start postgres, and those dots dance across the little box, sometimes going on and on and on? When I did those removals, then started postgres it took 3 dots. Happened so fast I could only count to three, and was done. PT3 then loaded up faster than I ever saw it load before. And after loading the time between seeing the full PT screen, and actually being able to do anything (like import) was very very short. This is how we all hoped PT3 would act.

So, I'm thinking that I will generally disable F-Secure, leaving it on my machine and force myself into at least weekly, letting it do deep scans when PT is not running. Then disable it, and perhaps use a free Firewall that is known to work without screwing up PT3.

I too will be joining the emailing hordes, clammoring for a fix from F-Secure. Of note here is that I didn't see the problem until last weekend, where as many showed this problem a month ago or so. I had my auto updates turned OFF until the 1st of April or so, and didn't, apparently, get the update that causes the problem until then. However, the performance improvement when F-Secure was unloaded on my system was enormous, so there are other software issues involved than just the most recent updates.