Ongame update

Experiencing technical difficulties? Think you've found a problem with PokerTracker 3? Report it here.

Moderator: Moderators

Re: Ongame update

Postby spiceke » Sun May 22, 2011 6:08 pm

Changed the directory, but hands will not load.

I am getting a multiple error code as follows:-

Betfair: Error: Unexpected beginning of hand history

This is for tournamants.
spiceke
 
Posts: 1
Joined: Sun Dec 21, 2008 7:36 am

Re: Ongame update

Postby pat3392 » Sun May 22, 2011 7:28 pm

I reverted back to the original directory to no avail. The hands seem to be saving in the directory that PT3 is looking for them but for some reason it isn't detecting the file, weird
pat3392
 
Posts: 142
Joined: Wed Jan 27, 2010 7:44 pm

Re: Ongame update

Postby WhiteRider » Mon May 23, 2011 3:39 am

Please report your problem and include the hand history file(s) that aren't importing.
WhiteRider
Moderator
 
Posts: 54018
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: Ongame update

Postby bender » Tue May 24, 2011 2:00 pm

Is HUD going to work on Mac in new Ongame? (I assume Ongame has new version for Mac too, but I didn't check).
bender
 
Posts: 70
Joined: Wed Apr 30, 2008 3:50 pm

Re: Ongame update

Postby kraada » Tue May 24, 2011 2:19 pm

If the window title bug is fixed, it will work right away. Unfortunately I'm not able to test that so I can't say for certain whether that issue has been fixed or not.
kraada
Moderator
 
Posts: 54431
Joined: Wed Mar 05, 2008 2:32 am
Location: NY

Re: Ongame update

Postby WhiteRider » Tue May 24, 2011 2:52 pm

As far as I'm aware there isn't a new version of the OnGame software for Mac yet, although hopefully once the Windows version is fully rolled out they will address that.

In the meantime, though, the browser version now writes hand histories and the HUD works with that on Mac.
WhiteRider
Moderator
 
Posts: 54018
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: Ongame update

Postby netizen » Wed May 25, 2011 3:36 pm

I'm playing on Heypoker with their new javaclient. All was fine yesterday with 3.10 - found the directory and imported hands, no problem. So I updated to 3.11.1 mainly in order to fix the hud overlap when tables overlap...ok, that's gone. However, PT3 imports the hands and assigns them date 1/1/1970. My PC date is fine, when I open the handhistory.txt it also reads " Start hand: Wed May 25 22:23:22 EEST 2011".

EDIT: oh, there's one more thing. Apparently split pot counts as a LOSS, for both players...

http://imageshack.us/photo/my-images/19 ... erpt3.png/
netizen
 
Posts: 10
Joined: Sun Mar 28, 2010 6:07 am

Re: Ongame update

Postby kraada » Wed May 25, 2011 4:04 pm

Have you attached the original hand history for that hand to a support ticket? If not, could you please do so?
kraada
Moderator
 
Posts: 54431
Joined: Wed Mar 05, 2008 2:32 am
Location: NY

Re: Ongame update

Postby netizen » Wed May 25, 2011 4:16 pm

No. First time I post here, thought this seems to be a client-wide issue, that's why I posted it here...
netizen
 
Posts: 10
Joined: Sun Mar 28, 2010 6:07 am

Re: Ongame update

Postby kraada » Wed May 25, 2011 4:36 pm

I haven't seen a report of behavior like this recently; please do submit the hand to a support ticket so that we can investigate further.
kraada
Moderator
 
Posts: 54431
Joined: Wed Mar 05, 2008 2:32 am
Location: NY

PreviousNext

Return to Technical Support / Bug Reports [Read Only]

Who is online

Users browsing this forum: No registered users and 55 guests

cron
highfalutin