Create a ticket using
this link, and you can schedule a time with APerfect10, once a time is scheduled he'll send you an e-mail with a link to go to. When you go to that link, a program starts up that lets him see your computer screen, you two can chat via a chat window, and he can fix things directly by moving your mouse and typing directly into your computer. In this instance he can see first hand that all of your settings are properly set up and try and figure out why this issue is affecting you when it isn't affecting others.