no imported hands

Hi,
I just downloaded PT3. I have never used this before so keep that in mind. I followed the instructions and activated PT3, checked the begin auto import from Stars and it indicated that it was importing the hh's. At the end of my session I clicked stop auto import and in the box for hands imported it says 0 hands imported. I followed the instructions to a T so I am not sure what the problem is. Do I need to re-start my computer after I install PT3?
I just downloaded PT3. I have never used this before so keep that in mind. I followed the instructions and activated PT3, checked the begin auto import from Stars and it indicated that it was importing the hh's. At the end of my session I clicked stop auto import and in the box for hands imported it says 0 hands imported. I followed the instructions to a T so I am not sure what the problem is. Do I need to re-start my computer after I install PT3?