auto rate not workig

[spencer]

When i try and auto rate all players, it keeps their icon as a guy in a blue shirt. I am using all default rules except with a 100 hand limit. Am I doing something wrong?

thx

[WhiteRider]

Does the auto rate process run OK?

Please enable logging, reproduce the problem and submit your PokerTracker.log file to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

[spencer]

The only part that seems not to be working is 50c NL hands and lower. All limits are unselected in criteria tab.

[WhiteRider]

So players who have hands at 50c and lower aren't being rated?
Please send us your log file.

[spencer]

Yea thats correct. I did.

[WhiteRider]

Thanks.