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some troubles with setting aliases

PostPosted: Wed Oct 01, 2008 5:09 pm
by dmandrea
i'm trying to setting up an alias but I get this error "You cannont alias a screen name that as played tournaments agains the player"
I'm pretty sure i never played at the same table/tournament with both screen names!
Before using PT3, the 2 screen names were aliases, could be a problem?

Re: some troubles with setting aliases

PostPosted: Thu Oct 02, 2008 3:51 am
by WhiteRider
dmandrea wrote:Before using PT3, the 2 screen names were aliases, could be a problem?

What do you mean by this?

Have a look at the "vs Player" tab and see if you can find any hands played between the 2 players.

Re: some troubles with setting aliases

PostPosted: Thu Oct 02, 2008 7:39 am
by dmandrea
There are no hands both in cash and tournaments played between the 2 names

Re: some troubles with setting aliases

PostPosted: Thu Oct 02, 2008 8:23 am
by WhiteRider
OK, Please enable logging, reproduce the problem and submit your PokerTracker.log file to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

Re: some troubles with setting aliases

PostPosted: Tue Jan 06, 2009 3:07 pm
by Hallospensa
I had the same Problem. Is there a fix now?

Re: some troubles with setting aliases

PostPosted: Tue Jan 06, 2009 3:51 pm
by kraada
If you hadn't played with the other player it should be working in Beta 23; if there is a tournament that PT3 thinks you both played in you can purge that tournament in Beta 23 and then the alias will work properly, also.