PokerTracker

Since I'm not having a reply in the original thread:


mrkruz wrote:
Hi after the update from b17-b18 I'm having trouble with the hud/popupstats. I use 2 databases. After the update i get different stats in the hud and the popup stats. I'm not sure, but it looks like the hud shows the played hands and the popup stats are the datamined hands. I have downgraded to b17 and the problems dissapear. I have even had numerious crashes with b18. A problem that I didn't have in b17.

Whiterider wrote:
Someone else has reported something like this.
Please enable logging, reproduce the problem by playing a few hands on a single table and submit your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

I still have this problem in 3.03 and I have not heard anything from support. Logs already sent from b18

Did you reply to your ticket and say that you still have the problem in Build 3?
What is your ticket number? If it's still open, it won't be ignored.

I don't think I replied to the ticket, but I did send an email to support that I was stilling having this issue. My ticket: 34024

The ticket is assigned to Josh, so I'm sure it's under investigation.

I too sent in this exact problem (#34103). The popup stats display stats from your current DB, mine is set to Hands That I Have Played. And the table stats are for all databases combined. I still have yet to hear anything back, it is making the pop up stats near useless.

Thanks - these 2 tickets are noted together in the support system, and assigned to the lead developer so will be addressed.

Dear Sirs,

Are you going to do something about this? It makes PT3 completely useless since the stats are no way near correct. I've had this issue since Beta18 and did send logfiles on the 1. October and nothing, whatsoever, has happened. I actually paid for this program and I expect some kind of support if it doesn't work.
'
Refund?

Yes, all issues will be addressed. There are several issues being worked on so they can't all be fixed instantly.