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Pokerstars SnG's shows 10 players

PostPosted: Thu Oct 23, 2008 5:02 pm
by Rpuleojr
why does PT3 think there are 10 players in the results from my sng's? there should only be 9 and its a pain to go back through and change every result, what can I do to fix this?

Re: Pokerstars SnG's shows 10 players

PostPosted: Thu Oct 23, 2008 5:26 pm
by WhiteRider
Are you requesting and importing the tournament summaries sent from Stars?

Re: Pokerstars SnG's shows 10 players

PostPosted: Thu Oct 23, 2008 5:42 pm
by Rpuleojr
yes I auto import and then get the summaries emailed and manually import those

Re: Pokerstars SnG's shows 10 players

PostPosted: Thu Oct 23, 2008 5:53 pm
by WhiteRider
And I assume the summary files have the correct information, do they?

Please send us one of these summaries and the associated hand history file (zip them first; right click and Send To Compressed Folder) via the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

Re: Pokerstars SnG's shows 10 players

PostPosted: Fri Oct 24, 2008 12:54 am
by Rpuleojr
I'll see if i can figure out out to do that. It seems it only happened when I manually imported the summaries and today i just inserted the summaries into the HH folder in the pokerstars folder and everything imported correctly.

Re: Pokerstars SnG's shows 10 players

PostPosted: Fri Oct 24, 2008 4:08 am
by WhiteRider
OK, thanks.
If you can recreate the problem please send us your log file so that we can get it fixed.

Re: Pokerstars SnG's shows 10 players

PostPosted: Fri Oct 24, 2008 12:40 pm
by djs1070
Am I missing something here. When I'm done with my sng's I go to (Tournamente/Enter Results) and use the Auto Fill feature.
All my HH's are there along with results.

Re: Pokerstars SnG's shows 10 players

PostPosted: Fri Oct 24, 2008 12:54 pm
by WhiteRider
Yes, that works, but you can also request your tournament summaries from PokerStars, and import them.

highfalutin