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Problem beta 28

PostPosted: Sat Jul 04, 2009 6:33 am
by tryade
All functioned very well, but by downloading version 28.2, the hud did not function any more with boss media.
So, I downloaded version 28.3 of pt3 correctly and now pt3 does not want any more s' to open.
my system exploitation is XP.

I had reboot my systme and i re-download beta 28.3 without succes !

I cannot what make?

thanks.

Re: Problem beta 28

PostPosted: Sat Jul 04, 2009 7:00 am
by WhiteRider
Please make sure you download Beta 28.3 from the Download page and that you make sure PT3 is NOT running when you install.

Re: Problem beta 28

PostPosted: Sat Jul 04, 2009 8:29 am
by GateKeeper
Same problem here. I downloaded the update right now, PT3 not running while installing.

EDIT: didn't try to reboot before installing, I'll let you know.

Re: Problem beta 28

PostPosted: Sat Jul 04, 2009 8:31 am
by Just_us
Same problem here.
Followed all hints with redownload, reinstall.

Re: Problem beta 28

PostPosted: Sat Jul 04, 2009 8:43 am
by Inv1ctus
Same here, PT3 doesn't startup after beta 2.3 upgrade.

Re: Problem beta 28

PostPosted: Sat Jul 04, 2009 9:52 am
by Josh
Did earlier versions of beta 28 start for you guys?

Re: Problem beta 28

PostPosted: Sat Jul 04, 2009 9:54 am
by Just_us
28.1 runs fine. 28.2 hud isn't working. 28.3 not working at all.

Re: Problem beta 28

PostPosted: Sat Jul 04, 2009 9:54 am
by APerfect10
Everyone, please enable logging, reproduce the problem then send us your PokerTracker.log file so that we can look into the issue. (You will need to enable logging via the method where you cannot start PT3)

Tutorial: How to Create a PokerTracker 3 Log File

Please submit your log files to us via the link below:

PokerTracker Support for Derek

Best regards,

Derek

Re: Problem beta 28

PostPosted: Sat Jul 04, 2009 10:06 am
by VMAN1500
How would a person enable logging when the program wont launch after upgrade ??? doesnt the program need to be running or am i missing something ?

Re: Problem beta 28

PostPosted: Sat Jul 04, 2009 10:07 am
by Just_us
Ok, send you the files plus "PokerTracker-Crash*.log"