Page 1 of 2

beta 28.4 problem

PostPosted: Mon Jul 06, 2009 4:06 pm
by Lith1um
hi, i updated pt3 from beta 28.1 to 28.4 and now when i launch the program it says that it's not able to verify my registration, and asks if i would like to use trial version, and when i enter my registration code it says that it's "unable to communicate with registration server, and to try again later" , however non-upgraded pt3s are working, how can i solve this problem ?

Re: beta 28.4 problem

PostPosted: Mon Jul 06, 2009 5:19 pm
by kraada
Add an explicit exception for PokerTracker.exe to your firewall and that should fix things for you.

Re: beta 28.4 problem

PostPosted: Mon Jul 06, 2009 6:00 pm
by Lith1um
i use only windows integrated firewall, made an exception for pt3, switched it on\off(firewall) - but it doesn't help, the situation is same.

Re: beta 28.4 problem

PostPosted: Mon Jul 06, 2009 6:40 pm
by Lith1um
also used a link to file of beta 28.1 from a topic at this section, tried to degrade pt3 to version 28.1 , at the startup it shows 28.1 version, but the problem is still there, it can not connect to server to verfifcate registration ....

Re: beta 28.4 problem

PostPosted: Tue Jul 07, 2009 1:13 am
by APerfect10
Are you running Windows Vista? If so, please make sure that you are properly running PT3 as an administrator by right-clicking the PT3 icon and selecting 'Run as Administrator'. This needs to be done the first time that you install/upgrade PT3 unless if you have User Account Control disabled which I recommend.

Best regards,

Derek

Re: beta 28.4 problem

PostPosted: Tue Jul 07, 2009 8:09 am
by Lith1um
no i use WinXP SP2, and working under an administrator account.

Re: beta 28.4 problem

PostPosted: Tue Jul 07, 2009 8:35 am
by kraada
Which firewall specifically are you using? There are a few that will not work unless you actually uninstall them (F-Secure is the most notorious of the bunch).

Re: beta 28.4 problem

PostPosted: Tue Jul 07, 2009 8:41 am
by Lith1um
windows brandmauer(windows firewall in EN windows mb), it's integrated in win xp and comes with it.

Re: beta 28.4 problem

PostPosted: Tue Jul 07, 2009 10:06 am
by Lith1um
reinstalling pt3 and sql didn't help so far, any ideas how can i solve this problem ?

Re: beta 28.4 problem

PostPosted: Tue Jul 07, 2009 10:15 am
by kraada
Try disabling the firewall entirely temporarily and see if that makes a difference.

highfalutin