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error importing euro tables
Posted:
Wed Jul 15, 2009 2:46 am
by canavarr
I was converting my PT2 Eurolinx database to PT3, but got error messages for hands in euro tables. Here is a sample line from the log out of 92,484 errors:
2009/07/14 22:10:14.718: [00018284][ImportManual] Message: Unable to import hand. Reason: Invalid limit (€1 NL) for hand #2716527925
Is there a fix for this already?
Re: error importing euro tables
Posted:
Wed Jul 15, 2009 4:41 am
by WhiteRider
Are you using Build 5 of PT3?
Is it a postgres database you're converting, or have you exported the hands from an access database?
Re: error importing euro tables
Posted:
Wed Jul 15, 2009 8:00 pm
by canavarr
WhiteRider wrote:Are you using Build 5 of PT3?
Is it a postgres database you're converting, or have you exported the hands from an access database?
I'm using Build 5 of PT3.
I'm converting from a postgres database (to a postgres database obviously).
Re: error importing euro tables
Posted:
Thu Jul 16, 2009 3:54 am
by WhiteRider
Please enable logging, reproduce the problem and attach the log file to a support ticket.
If you do a backup of the PT2 database (using the Utilities > Postgres menu in PT2) how big is the backup file? (Please add that info to your ticket).
Tutorial: Submitting a Bug Report
Re: error importing euro tables
Posted:
Thu Jul 16, 2009 4:25 am
by canavarr
WhiteRider wrote:Please enable logging, reproduce the problem and attach the log file to a support ticket.
If you do a backup of the PT2 database (using the Utilities > Postgres menu in PT2) how big is the backup file? (Please add that info to your ticket).
Tutorial: Submitting a Bug Report
I think logging was already enabled the first time I tried the convert as I can see all the error messages in the text box of import hands window also in the log file PokerTracker.log. Do I still need to repeat it? (Edit: apparently the log file was overwritten so I guess I have to repeat it.)
The pt2 .backup file of the database is 80MB. how is this relevant?
Re: error importing euro tables
Posted:
Thu Jul 16, 2009 7:42 am
by WhiteRider
Yes, once you're started PT3 again the log file will be overwritten.
The development team may need your PT2 database in order to reproduce the problem - how big it is affects how you would get it to us.
Don't worry about that for now, just create your ticket and we'll deal with the issue that way.