installation error

Hello,
it's my first post,
and i hope ti use this forum correctly.
sorry for my english , but i m italian, and u know about italian are not good to write and speak english
let me begin to start to explain my great problem.
I had bought PT last year and i had used it very well for a long time,
now after had formatted my pc i can't reinstall it for this error :
"An internal exception occurred (Address: 0xd0feb18)
Please, contact support@oreans.com. Thank you!"
You can see that here -> http://yfrog.com/3oerroryqj
I have not installed any oreans programm, never, now and before.
how can inastall again PT in my pc?
help me pls
thank u
it's my first post,
and i hope ti use this forum correctly.
sorry for my english , but i m italian, and u know about italian are not good to write and speak english

let me begin to start to explain my great problem.
I had bought PT last year and i had used it very well for a long time,
now after had formatted my pc i can't reinstall it for this error :
"An internal exception occurred (Address: 0xd0feb18)
Please, contact support@oreans.com. Thank you!"
You can see that here -> http://yfrog.com/3oerroryqj
I have not installed any oreans programm, never, now and before.
how can inastall again PT in my pc?
help me pls
thank u