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installation error

PostPosted: Tue Oct 20, 2009 9:21 am
by parisinae
Hello,
it's my first post,
and i hope ti use this forum correctly.
sorry for my english , but i m italian, and u know about italian are not good to write and speak english :D
let me begin to start to explain my great problem.
I had bought PT last year and i had used it very well for a long time,
now after had formatted my pc i can't reinstall it for this error :

"An internal exception occurred (Address: 0xd0feb18)
Please, contact support@oreans.com. Thank you!"

You can see that here -> http://yfrog.com/3oerroryqj
I have not installed any oreans programm, never, now and before.
how can inastall again PT in my pc?
help me pls
thank u

Re: installation error

PostPosted: Tue Oct 20, 2009 9:38 am
by kraada
Please try downloading and installing the Beta 29.1 installer and see if that works better for you. You can find the Beta 29.1 installer on our download page.

Re: installation error

PostPosted: Tue Oct 20, 2009 9:46 am
by parisinae
i had tried also with that and i had the same problem..

Re: installation error

PostPosted: Tue Oct 20, 2009 10:19 am
by kraada
Try using the Upgrade rather than the Full Install version and see if that works better. Also, are you running Windows Vista? If so, please try Disabling UAC and see if that fixes things for you.

Re: installation error

PostPosted: Tue Oct 20, 2009 11:21 am
by parisinae
I'm trying to download it .. and I report another problem while downloading files, whenever I download it from your site what is blocking the connection internet.it not should be random because I only work with PT. As soon as for the feedback

Re: installation error

PostPosted: Tue Oct 20, 2009 11:37 am
by parisinae
Done.
Always the same problem..i have S.O. Windows XP professional

Re: installation error

PostPosted: Tue Oct 20, 2009 11:43 am
by kraada
Please create a ticket in the support system and include your description and screenshot and our support technicians will help you get this resolved.

Re: installation error

PostPosted: Tue Oct 20, 2009 11:58 am
by parisinae
Ok.
Thank u 4 support

Re: installation error

PostPosted: Wed Oct 21, 2009 8:57 am
by parisinae
Support have no idea how to resolve this problem..
How can i do?

Re: installation error

PostPosted: Wed Oct 21, 2009 9:42 am
by kraada
PM me your ticket number and I'll escalate things for you.

highfalutin