PokerTracker

I got a new computer and installed Poker Tracker 3 on this one.

When I run it on pokerstars, it freezes after about 5-10 hands, not uploading the UI on PS. If I try to click anything (for example stop importing) in PT3 it totally freezes, and gets unresponsive.
I have to force it to shut down, and restart it. It will import the hands it missed, and update the UI on my pokerclient realtime, but freeze again after about 5-10 hands.

I downloaded the newest pokertracker version.

Anyone got an idea what this can be?

When you start the auto import process, how many files does it say it's loading?

Started it just now:

2011/03/18 09:17:35: Auto-Import beginning
2011/03/18 09:17:35: PokerStars: Starting auto-import.
2011/03/18 09:17:35: PokerStars: Found 4 files to monitor.
2011/03/18 09:17:35: PokerStars: Loading hand history file: C:\Users\Daniel\AppData\Local\PokerStars\HandHistory\Jarlaxle88\HH20110317 T375943772 No Limit Hold'em $12 + $1.txt
2011/03/18 09:17:35: PokerStars: Loading hand history file: C:\Users\Daniel\AppData\Local\PokerStars\HandHistory\Jarlaxle88\HH20110317 T375952312 No Limit Hold'em $12 + $1.txt
2011/03/18 09:17:35: PokerStars: Loading hand history file: C:\Users\Daniel\AppData\Local\PokerStars\HandHistory\Jarlaxle88\HH20110317 T376008768 No Limit Hold'em 50 + 5.txt
2011/03/18 09:17:35: PokerStars: Loading hand history file: C:\Users\Daniel\AppData\Local\PokerStars\HandHistory\Jarlaxle88\HH20110317 T412010674 No Limit Hold'em $5 + $0.50.txt
2011/03/18 09:17:35: PokerStars: Hand Imported (#59351932937) from 375952312 1
2011/03/18 09:17:35: PokerStars: Hand Imported (#59351956463) from 375952312 1
2011/03/18 09:17:35: PokerStars: Hand Imported (#59351964740) from 375952312 1
2011/03/18 09:17:35: PokerStars: Hand Imported (#59351982469) from 375952312 1
2011/03/18 09:17:35: PokerStars: Hand Imported (#59352018030) from 375952312 1
2011/03/18 09:17:36: PokerStars: Hand Imported (#59352074273) from 375952312 1
2011/03/18 09:17:36: PokerStars: Hand Imported (#59352090925) from 375952312 1
2011/03/18 09:17:36: PokerStars: Hand Imported (#59352109275) from 375952312 1
2011/03/18 09:17:36: PokerStars: Hand Imported (#59352134737) from 375952312 1
2011/03/18 09:17:36: PokerStars: Hand Imported (#59352152050) from 375952312 1
2011/03/18 09:17:36: PokerStars: Hand Imported (#59352175324) from 375952312 1
2011/03/18 09:17:36: PokerStars: Hand Imported (#59352225023) from 375952312 1
2011/03/18 09:17:36: PokerStars: Hand Imported (#59352241852) from 375952312 1
2011/03/18 09:17:36: PokerStars: Hand Imported (#59352256514) from 375952312 1
2011/03/18 09:17:36: PokerStars: Hand Imported (#59352267659) from 375952312 1
2011/03/18 09:17:36: PokerStars: Hand Imported (#59352295615) from 375952312 1
2011/03/18 09:17:36: PokerStars: Hand Imported (#59352307688) from 375952312 1
2011/03/18 09:17:36: PokerStars: Hand Imported (#59352319265) from 375952312 1
2011/03/18 09:17:37: PokerStars: Hand Imported (#59352345797) from 375952312 1
2011/03/18 09:17:37: PokerStars: Hand Imported (#59352358432) from 375952312 1
2011/03/18 09:17:37: PokerStars: Hand Imported (#59352377660) from 375952312 1
2011/03/18 09:17:37: PokerStars: Hand Imported (#59352385959) from 375952312 1
2011/03/18 09:17:37: PokerStars: Hand Imported (#59352399504) from 375952312 1
2011/03/18 09:17:37: PokerStars: Hand Imported (#59352411252) from 375952312 1
2011/03/18 09:17:37: PokerStars: Hand Imported (#59352422299) from 375952312 1
2011/03/18 09:17:37: PokerStars: Hand Imported (#59352432283) from 375952312 1
2011/03/18 09:17:37: PokerStars: Hand Imported (#59352451725) from 375952312 1
2011/03/18 09:17:37: PokerStars: Hand Imported (#59352460403) from 375952312 1
2011/03/18 09:17:37: PokerStars: Hand Imported (#59352474822) from 375952312 1
2011/03/18 09:17:37: PokerStars: Warning: Play money hands are not supported.
2011/03/18 09:17:37: PokerStars: Hand Imported (#59362101324) from 412010674 34
2011/03/18 09:17:37: PokerStars: Hand Imported (#59362206848) from 412010674 34
2011/03/18 09:17:38: PokerStars: Hand Imported (#59362283638) from 412010674 34
2011/03/18 09:17:38: PokerStars: Hand Imported (#59362391693) from 412010674 34
2011/03/18 09:17:38: PokerStars: Hand Imported (#59362474288) from 412010674 34
2011/03/18 09:17:38: PokerStars: Hand Imported (#59362553195) from 412010674 34
2011/03/18 09:17:38: PokerStars: Hand Imported (#59362611051) from 412010674 34
2011/03/18 09:17:38: PokerStars: Hand Imported (#59362709551) from 412010674 34
2011/03/18 09:17:38: PokerStars: Hand Imported (#59363119433) from 412010674 34
2011/03/18 09:17:38: PokerStars: Hand Imported (#59363260950) from 412010674 34
2011/03/18 09:17:38: PokerStars: Hand Imported (#59363327092) from 412010674 34
2011/03/18 09:17:38: PokerStars: Hand Imported (#59363396211) from 412010674 34
2011/03/18 09:17:39: PokerStars: Hand Imported (#59363498967) from 412010674 34
2011/03/18 09:17:39: PokerStars: Hand Imported (#59363531216) from 412010674 34
2011/03/18 09:17:39: PokerStars: Hand Imported (#59363577004) from 412010674 34
2011/03/18 09:17:39: PokerStars: Hand Imported (#59363650854) from 412010674 34
2011/03/18 09:17:39: PokerStars: Hand Imported (#59363700248) from 412010674 34
2011/03/18 09:17:39: PokerStars: Hand Imported (#59363743821) from 412010674 34
2011/03/18 09:17:39: PokerStars: Hand Imported (#59363795647) from 412010674 34
2011/03/18 09:17:39: PokerStars: Hand Imported (#59363888753) from 412010674 34
2011/03/18 09:17:39: PokerStars: Hand Imported (#59364013951) from 412010674 34
2011/03/18 09:17:40: PokerStars: Hand Imported (#59364088367) from 412010674 34
2011/03/18 09:17:40: PokerStars: Hand Imported (#59364149335) from 412010674 34
2011/03/18 09:17:40: PokerStars: Hand Imported (#59364198774) from 412010674 34
2011/03/18 09:17:40: PokerStars: Hand Imported (#59364253502) from 412010674 34
2011/03/18 09:17:40: PokerStars: Hand Imported (#59364280127) from 412010674 34
2011/03/18 09:17:40: PokerStars: Hand Imported (#59364366760) from 412010674 34
2011/03/18 09:17:40: PokerStars: Hand Imported (#59364422776) from 412010674 34
2011/03/18 09:17:40: PokerStars: Hand Imported (#59364503442) from 412010674 34
2011/03/18 09:17:40: PokerStars: Hand Imported (#59364555418) from 412010674 34
2011/03/18 09:17:40: PokerStars: Hand Imported (#59364612092) from 412010674 34
2011/03/18 09:17:40: PokerStars: Hand Imported (#59364676953) from 412010674 34
2011/03/18 09:17:41: PokerStars: Hand Imported (#59364761454) from 412010674 34
2011/03/18 09:17:41: PokerStars: Hand Imported (#59364816614) from 412010674 34
2011/03/18 09:17:41: PokerStars: Hand Imported (#59364856746) from 412010674 34
2011/03/18 09:17:41: PokerStars: Hand Imported (#59364924186) from 412010674 34
2011/03/18 09:17:41: PokerStars: Hand Imported (#59364981020) from 412010674 34
2011/03/18 09:17:41: PokerStars: Hand Imported (#59365058370) from 412010674 34
2011/03/18 09:17:41: PokerStars: Hand Imported (#59365102098) from 412010674 34
2011/03/18 09:17:41: PokerStars: Hand Imported (#59365146717) from 412010674 34
2011/03/18 09:17:41: PokerStars: Hand Imported (#59365172787) from 412010674 34
2011/03/18 09:17:41: PokerStars: Hand Imported (#59365237113) from 412010674 34
2011/03/18 09:17:42: PokerStars: Hand Imported (#59365282447) from 412010674 34
2011/03/18 09:17:42: PokerStars: Hand Imported (#59365337493) from 412010674 34
2011/03/18 09:17:42: PokerStars: Hand Imported (#59365375752) from 412010674 34
2011/03/18 09:17:42: PokerStars: Hand Imported (#59365450767) from 412010674 34
2011/03/18 09:17:42: PokerStars: Hand Imported (#59365467211) from 412010674 34
2011/03/18 09:17:42: PokerStars: Hand Imported (#59365507028) from 412010674 34
2011/03/18 09:17:42: PokerStars: Hand Imported (#59365563831) from 412010674 34
2011/03/18 09:17:42: PokerStars: Hand Imported (#59365591119) from 412010674 34
2011/03/18 09:17:42: PokerStars: Hand Imported (#59365639692) from 412010674 34
2011/03/18 09:17:42: PokerStars: Hand Imported (#59365686948) from 412010674 34
2011/03/18 09:17:42: PokerStars: Hand Imported (#59365712654) from 412010674 34
2011/03/18 09:17:43: PokerStars: Hand Imported (#59365763618) from 412010674 34
2011/03/18 09:17:43: PokerStars: Importing observed hands from table '375943772 1'
2011/03/18 09:17:43: PokerStars: Warning: Play money hands are not supported.
2011/03/18 09:17:43: PokerStars: Hand observed but not imported (#59350430533) from 375943772 1
2011/03/18 09:17:43: PokerStars: Hand observed but not imported (#59350441423) from 375943772 1
2011/03/18 09:17:43: PokerStars: Hand observed but not imported (#59350452354) from 375943772 1
2011/03/18 09:17:43: PokerStars: Hand observed but not imported (#59350460432) from 375943772 1
2011/03/18 09:17:43: PokerStars: Hand observed but not imported (#59350492863) from 375943772 1
2011/03/18 09:17:43: PokerStars: Hand observed but not imported (#59350508715) from 375943772 1
2011/03/18 09:17:43: PokerStars: Warning: Play money hands are not supported.
2011/03/18 09:17:44: PokerStars: Warning: Play money hands are not supported.
2011/03/18 09:17:44: PokerStars: Warning: Play money hands are not supported.
2011/03/18 09:17:44: PokerStars: Warning: Play money hands are not supported.
2011/03/18 09:17:45: PokerStars: Warning: Play money hands are not supported.
2011/03/18 09:17:45: PokerStars: Warning: Play money hands are not supported.
2011/03/18 09:17:45: PokerStars: Warning: Play money hands are not supported.
2011/03/18 09:17:46: PokerStars: Warning: Play money hands are not supported.
2011/03/18 09:17:46: PokerStars: Warning: Play money hands are not supported.
2011/03/18 09:17:46: PokerStars: Warning: Play money hands are not supported.
2011/03/18 09:17:47: PokerStars: Warning: Play money hands are not supported.
2011/03/18 09:17:47: PokerStars: Warning: Play money hands are not supported.
2011/03/18 09:17:47: PokerStars: Warning: Play money hands are not supported.
2011/03/18 09:18:41: PokerStars: Loading hand history file: C:\Users\Daniel\AppData\Local\PokerStars\HandHistory\Jarlaxle88\HH20110318 T365351251 No Limit Hold'em $5.50 + $0.10.txt

Does the cache show as 100% in the status bar of PT3? If not, run Database > Housekeeping.
Other than that please check the FAQ: PT3 HUD for common issues and a link to how to report your problem.

WhiteRider wrote:Does the cache show as 100% in the status bar of PT3? If not, run Database > Housekeeping.
Other than that please check the FAQ: PT3 HUD for common issues and a link to how to report your problem.

My cache were indeed 0%, after running housekeeping it got to 100%, but problem still persists.

I will read the FAQ, and report the problem if I don't resolve it.

I have the same problem with pokerstars. PT3 freezing when 6-10 hands of new tournament processed. I need stop and start import. It is very nervous.

If you can reproduce freezes in 3.11, please report them so that we can investigate and get them fixed.

Error was reproduced, ticket was created.

Thanks we appreciate it.