PokerTracker

Hi, I just sent a ticket but also wanted to put this in the Forum.

So...

Installation worked perfectly, with no problems at all, my PS hands were imported and everything seemed to work.

But when running the program it keeps freezing as soon as I for example try to configure the HUD, when I click 'Apply' MAC's classic pinwheel appears and I have to kill the process.
Also happens when trying to stop the HUD, it freezes.

Plus on the Pokerstars Configuration Tab it says "PokerStars does not seem to be installed." But I see STATS... weird right?

Also NO STATS are showed on the tables. Nothing. I am missing the small black window next to each player with their stats.
I can only see STATS on the PT window.

I read a lot of documentation and in the forum, my cache is 100%, I tried rebooting, I re-installed the newest version, PS is configured in English... I think I ran out of options.

I am on a MacBook Pro with Snow Leopard 10.6.7 Os X.
PT version is now 3.11.6 BETA (I also tried 3.10 before, but the same happened)

If anyone knows something about it I appreciate.

Thanks in advance!

G.

When you click Begin Auto Import does it say in the status window at the bottom that there are a lot of files in your PokerStars directory?

Not at all.

Nothing weird appears.

2011/12/07 14:10:18: Auto-Import beginning
2011/12/07 14:10:18: PokerStars: Starting auto-import.

And it looks like it works

Then please enable logging by checking Configure --> Options --> Logging Enabled, restart PT3, reproduce and report this problem so that we can investigate further for you.

I've just sent the support ticket.

Let's see if we can solve this.

Thanks again.

Im having the same issue. has a fix been found?

Hi, not yet.

I sent the support ticket. I will post any advances.

If you find something out, we are here!

DeeWat1 wrote:Im having the same issue. has a fix been found?

Please also report your problem - it could be a completely different issue but your logs will let us see what is going on.

I sent a ticket but i couldnt find my normal .log, just the HUD.log file..