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PT4 HUD disappears behind table

PostPosted: Tue Apr 16, 2013 5:13 pm
by ZA999
As written, the HUD disappears behind the poker tables and do not move with the table. (MAC/Pokerstars)
In another topic I read to close all other desktops or running the tables on desktop 1 but the problem still appears when I do so.

Help please!

Re: PT4 HUD disappears behind table

PostPosted: Tue Apr 16, 2013 5:26 pm
by kraada
Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.

Re: PT4 HUD disappears behind table

PostPosted: Tue Apr 16, 2013 7:10 pm
by ZA999
done, thanks!

Re: PT4 HUD disappears behind table

PostPosted: Tue Nov 05, 2013 10:27 pm
by BRGrinder
I get the same issue.
How do I resolve it? :shock:

Re: PT4 HUD disappears behind table

PostPosted: Wed Nov 06, 2013 3:21 am
by WhiteRider
The first thing is to make sure that you're using Desktop 1 in Mission Control (as described here) and that you're using our latest version v4.10.5 (PT4 Download Page).

If so, please follow kraada's directions above and confirm in your ticket that you are using the main Desktop.