poker tracker not importing hands after update

[mrshowdown]

Everything was working fine until I updated to the new pokertracker 3.

Pokertracker will not import hands and the HUD will not work or turn on.

I've re installed pokerstars and pokertracker and nothing will work. Any help will be appreciated.

[WhiteRider]

Please check the troubleshooting guide here and if that doesn't help open a Support Ticket and report your problem so that we can check your logs and find out what is going on.