HUD not working on WPN

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HUD not working on WPN

Postby zingbust » Wed Dec 25, 2013 8:31 pm

Is it just me or is this a new issue? I have 3 computers...Once in awhile for some unknown reason, a HUD may fail to work on the Winning Poker Network on one computer or if I'm playing 2 or more tables on the same computer, maybe one of the tables will fail to work....

But suddenly today....my HUD is not starting on any of my computers on the Winning Poker Network. It's picking up the hands just fine, it's just that the HUD won't fire up.
zingbust
 
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Re: HUD not working on WPN

Postby WhiteRider » Thu Dec 26, 2013 6:10 am

Are you using PT3 or PT4?
Did you notice if the WPN software updated?
Please reboot your computer and try again - if you still see the same problem please open a Support Ticket (PT3) or Support Ticket (PT4) and report your problem so that we can see what is going on.
Please attach a screenshot of the table window along with the hand history file from the session so that we can see if there is a mismatch in the data.
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