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Can't purge PS Play Money session

PostPosted: Thu Jan 23, 2014 3:38 pm
by junks
I try to purge a session from a particular day P 10 PL Hi (6 Max) ... but the session remains in my database.

Re: Can't purge PS Play Money session

PostPosted: Thu Jan 23, 2014 3:54 pm
by kraada
Is this for PT3 or PT4?

Re: Can't purge PS Play Money session

PostPosted: Thu Jan 23, 2014 4:08 pm
by junks
PT3 3.14.7

Re: Can't purge PS Play Money session

PostPosted: Thu Jan 23, 2014 5:23 pm
by kraada
Please restart PT3 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here. You can find that file in C:\Program Files (x86)\PokerTracker 3\- the file we need is the text file called PokerTracker that is in that folder.

Re: Can't purge PS Play Money session

PostPosted: Thu Jan 23, 2014 5:49 pm
by junks
Thanks, I have created ticket with .log file

Re: Can't purge PS Play Money session

PostPosted: Wed Jan 29, 2014 3:52 pm
by junks
SOLVED

It did not purge correctly when I chose Advanced/Specific Date.

But when I chose Since 1/1/2014 it purged correctly.

Re: Can't purge PS Play Money session

PostPosted: Wed Jan 29, 2014 4:08 pm
by kraada
Thanks for following up!

highfalutin