Good afternoon.
I use an online translator.
I just reformat the computer, I made a backup of PT4 excluding processed hands (I have 500MB of hands saved in a folder)
After restore PT4 press "Get Hands From Disk" and process all hands of the folder. ALL hands and statistics appear in PT4, all good.
The problem: the hands that I filed manually and the new hands that process on the button "Get Hands While Playing" do not appear in any folder of PT4. You should appear in user/AppData/Local/Pokertracker4/Processed but is empty.
Within PT4 I checked in that location keeps hands and tells me that in the Appdata folder, I mentioned it.
Can not find the error... Many thanks for the help!