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Question

PostPosted: Sat Apr 05, 2014 3:32 pm
by Tomba88
Hello,
i just found out on PT3 that i play on stars in January some 1000 USD single table tournaments, but that day i dont play poker at all. Can you just tell me something about it? Is it possible, that PT3 import some bad results etc?? I try to do some pokerstars audit for that day and they send me stuff and i found out, taht i dont play also. Where can be a problem??

Thank you for answer.

Re: Question

PostPosted: Sun Apr 06, 2014 8:53 am
by kraada
Importing an audit file should fix that but you can manually edit your tournament results via the Tournaments -> Enter Tournament Results option from the menu bar and you can zero out that tournament from that window.

Re: Question

PostPosted: Mon Apr 07, 2014 2:36 pm
by Tomba88
So its possible that can be bug?? I got like heartattack when i saw that and had a bad feeling that someone play on my account...

Re: Question

PostPosted: Mon Apr 07, 2014 3:28 pm
by kraada
It's almost certainly a bug. We have no direct connection to your account and only know your results from the data you import. If there's a flaw in one of the files or a file is incomplete it can cause inaccurate totals. For tournaments that's why we allow you to edit the tournaments manually to get the proper results information in as some sites don't give us any results information at all.

highfalutin