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Import Hands error

PostPosted: Wed Jun 11, 2014 5:18 am
by Alinyr93
http://postimg.org/image/hkws5fccp/

Why do all of my tracked hands are uploaded as "errors"? The thing is, they do show my results for the day, I'm just being curious

Re: Import Hands error

PostPosted: Wed Jun 11, 2014 7:19 am
by kraada
I don't know. That isn't normal. Please send us the original files via our support system and we'll take a look for you.

Re: Import Hands error

PostPosted: Wed Jun 11, 2014 7:32 am
by Alinyr93
What do you mean by original files? It's the hand history from today?

Re: Import Hands error

PostPosted: Wed Jun 11, 2014 9:25 am
by kraada
Yes, send us the hands you were attempting to import so we can look at why the errors are being thrown.

Re: Import Hands error

PostPosted: Wed Jun 11, 2014 1:07 pm
by Alinyr93
SUre, will do. Thank you