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HUD launch problem with multiple tables

PostPosted: Tue May 20, 2008 2:18 pm
by m00se
I am having a problem getting the HUD to start on multiple tables on pokerstars. It starts properly on one table, and then I get an error dialog:

An error occured in the hud process
exception: Accesss violation
Please restart pokerttracker

Restarting pokertracker resulted in the same error. I tried restarting my computer and still got the same error. I have the latest version of poker tracker installed. I have not had this issue with previous version of PT3.

Re: HUD launch problem with multiple tables

PostPosted: Tue May 20, 2008 3:16 pm
by prajna
This sounds like a vista issue. Please look over these threads on vista and our software:

Attention Microsoft Vista Users
Vista and PostgreSQL: READ ME

~ Thomas
[Pokertracker support]

Re: HUD launch problem with multiple tables

PostPosted: Tue May 20, 2008 3:18 pm
by m00se
I am running XP, not Vista.

Re: HUD launch problem with multiple tables

PostPosted: Wed May 21, 2008 10:20 am
by WhiteRider
Please reproduce the problem and submit your PokerTracker.log to the Support system, and link to this topic, give as much detail as possible, thanks.

Re: HUD launch problem with multiple tables

PostPosted: Wed May 21, 2008 10:47 am
by HeldvomFeld
Might be a known issue: When starting the HUD while having multiple FTP 9-max tables open, PT and FTP freezes for a while although CPU-usage is nowhere close to maximum. This also happens when i rearrange tables (tile) or i reset the HUD.

Re: HUD launch problem with multiple tables

PostPosted: Wed May 21, 2008 10:50 am
by WhiteRider
Yes, fixing the HUD bugs is the main priority at the moment.

Re: HUD launch problem with multiple tables

PostPosted: Wed May 21, 2008 4:08 pm
by m00se
It doesn't sound like this is the same as that issue described. When I get home tonight I will get a repro and send the log in. Is logging turned on by default?

Re: HUD launch problem with multiple tables

PostPosted: Wed May 21, 2008 5:16 pm
by WhiteRider
OK, thanks. Check logging at Configure -> Options. I think it should be on by default.

Re: HUD launch problem with multiple tables

PostPosted: Wed May 21, 2008 9:56 pm
by m00se

highfalutin