PokerTracker

i recently purchased pokertracker 3 and it started importing hand historys etc as i expected. Full Tilt gave me hand historys from tourneys i played a week or so back, with payouts incl, but pokerstars only showed tourneys which i didnt cash in? I wanted to look up some hands from a tourney i won but couldnt find anything. Maby its me needing to know a little more about the program, but it looks very confusing at a glance.
My main problem now is that i cant get into any prior hands at all, when i open the pt3 program this message pops up

pokertracker was unable to connect to any postgreSQL databases
please make sure you have postgreSQL running

and then the pt3 opens but says in red
in the box where players names go?

unable to connect to database
pokertracker 3 database

kinda frustrating buying a program that i cant get to work, im sure u understand.
I have found other posts on similar issues but cant really find a solution.
Please help me

Are you using Vista?
Are you running both PT3 and your poker site as Administrator? Right click the shortcut and select 'Run As Administrator'. This is different to being logged in as an Administrator.

ATTENTION: Windows VISTA users, you must read this...

What firewall and antivirus are you using?
Some of them are known to prevent postgres from running (F-Secure for instance).
Try disabling your firewall and starting PT3, see if that helps.

Otherwise Please select the last few files in C:\Program Files\PostgreSQL\8.3\data\pg_log (they're dated so just pick the recent ones), right-click and choose 'Send To Compressed/zipped Folder', then attach the zip file to a ticket on the Support system, and link to this thread in the reference field of the ticket so that we can investigate.

I'm running windows XP, i have seen in other posts advice on disabling firewalls and anti virus and have done so. Still nothing! any other steps i can try b4 zipping and sending log files?

Same thing here..It was working fine till today. Using XP. Answer needed badly.

Please send us your log files; they will help us determine what is happening in your individual case.

Just sent you the files, hope you will act fast.

Regards,
S.

i have sent the log files as requested, hoping this can be resolved quikly as well. After reading a lot of the posts in this forum, I've got my eye on the refund policy...

We will get back to both of you via your tickets. I'm confident that we'll be able to resolve this issue quickly for both of you.

I have the exact same problem... how can i send you my logfile ?