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connection problem

PostPosted: Sat Sep 25, 2010 9:46 am
by ant546
Hello, when i try to open PT3 i see this message:
"Unable to connect to this database. Please check the configuration"
Can you help me plz; Ty

Re: connection problem

PostPosted: Sat Sep 25, 2010 12:10 pm
by WhiteRider
If you haven't rebooted, try that first.

Is this a database you were using before?
Did you change anything?

This often indicates a firewall blocking PostgreSQL, or PostgreSQL not running for some reason.
Please check our Firewall Guide and if that doesn't help click Start, type in services.msc and hit enter. Locate and attempt to start the PostgreSQL service. If it starts, try again in PT3. If it doesn't start, click Start -> Control Panel -> Administrative Tools -> Event Viewer and look in the Application folder there for PostgreSQL errors - if you find any, double click them and paste the error text into a Support ticket.