PokerTracker

Followed your website's tutorial options completely, entered the fields properly and what the guide said, but an error popped up during downloading that said that the user name and password couldn't be mapped out or something. What should I do?

What operating system are you using?

Windows XP

Please report this problem along with the exact text of the error message and one of our technicians will assist you.

exact message was:

Internal account lookup failure. No mapping between account names and security IDs was done.

Anyway I sent a ticket or whatever. how do i know when I get a response.

A copy of the response will be emailed to you - you should get one fairly quickly.

you're suppose to send the msg on a support ticket right? Just making sure I did this right.

Yes.

Well. Got my email back and did what the steps said. No offense to you guys or any other tracker programs but postgres is a serious pain in the ass to get working. Did all the steps and the email and still the same error message.