PokerTracker

Hi,

I'm trying to test the trial version of yopur program. Like others here, I receive this pop-up when I launch PT3: "Unable to connect to this database. Please Check the configuration." I never did get the PostgreSQL set-up wizard on set-up.

As suggested in the FAQ, I have changed the password setting to "trust" and re-booted -- but I still get the error message.

PostgresSQL 8.4 is installed and running.

If it's any help, I believe I was using PostgreSQL with PokerOffice but I don't remember the password or other set-up configurations.

Thank you

Please restart PT3 using the Logging Enabled link, reproduce and report this problem so that we can investigate further for you - the logs will give us more information as to at what step the connection is failing.

Sorry, I'm confused. The instructions you sent me to say I have to go into PT3 configuration to get "logging enabled". The problem is, I can't get PT3 to start (it gets as far as the "Unable to connect to this database. Please Check configuration." message and no further). So how do enable logging?

-----------Quote--------------
To generate the log files you must enable logging.
You can do this in one of three ways:

In PT3 go to Configure > Options > Logging Enabled - make sure there is a tick next to the option.

logging enabled.png

Sorry. Just getting a bit frustrated and inpatient. I read further and have created the log file.

Thanks and sorry for the confusion.