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Registered product getting registration error???

PostPosted: Mon May 26, 2008 7:19 am
by cov_bloke
Hello.

I have been using a registered version of PAH for over a year now.

On start-up I get a registration error. It says that I have to verify that today is 26th May and allow access to internet to continue registration.

Pressing OK gets me to a splash screen that says it's the Trial Version. And that I have 0 days left. I try putting in my original code but I just go round in circles.

Re: Registered product getting registration error???

PostPosted: Mon May 26, 2008 8:08 am
by aok123
same exact problem

Re: Registered product getting registration error???

PostPosted: Mon May 26, 2008 8:20 am
by Brindell
Same exact (very frustrating) problem.

Re: Registered product getting registration error???

PostPosted: Mon May 26, 2008 8:25 am
by raw8
Same

Re: Registered product getting registration error???

PostPosted: Mon May 26, 2008 9:59 am
by rickj
I am getting the same error.....has anyone figured out why?

Re: Registered product getting registration error???

PostPosted: Mon May 26, 2008 10:54 am
by Brindell
This just in from Support:

" Support Messages
Message left on May 26, 2008 10:30AM
Thank you for contacting Pokertracker support. There are known issues w/the PAHUD server currently, and this has caused the date error you have when trying to use PAHUD. We are resetting everyone's PAHUD codes right now, and expect it to be resolved in 12-24 hours. Once your code has been fixed, it will register again. Please continue to try once an hour or so to register your key with us. If you have lost your key, you can get it again here: Registration Issues - Need Registration Code

~ Thomas
[PokerTracker Support]"

I just retried it and it worked! :D

Re: Registered product getting registration error???

PostPosted: Mon May 26, 2008 12:08 pm
by raw8
Doesn't work. No answer yet from support.

Re: Registered product getting registration error???

PostPosted: Mon May 26, 2008 6:55 pm
by aok123
still no luck here either

Re: Registered product getting registration error???

PostPosted: Mon May 26, 2008 8:05 pm
by kraada
Please be patient, we are working through the registration codes as fast as we can.

If you must have a workaround, some people have experienced success by closing PAHUD completely, resetting their computer's date to 5/24, then restarting PAHUD. Once PAHUD starts, you can reset your date to the current date so long as you don't close PAHUD.

But we are hoping this situation will be resolved within a few more hours.

Re: Registered product getting registration error???

PostPosted: Mon May 26, 2008 10:37 pm
by jeffnc
Same registration problem, the workaround suggested is working for me right now....

highfalutin