Antivirus program deleted PT files

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Antivirus program deleted PT files

Postby kmasonbx » Mon Dec 01, 2008 5:43 pm

I downloaded a new antivirus program (The Shield Deluxe) and did a sweep and it deleted several files in both my PTv2 and PA Hud. It called them "intrusive." That files that were terminated for PT were: PID 7092; PID 14884 and PID 7820. The PA HUD files that were terminated were: PID 19248 and PID 132.

All of my hand histories are still present I'm just unable to open wither PT or PA HUD, is there anything I can do?
kmasonbx
 
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Re: Antivirus program deleted PT files

Postby ptrack pat » Mon Dec 01, 2008 8:38 pm

Reinstall PT2 and send me the new product ID from the Help/About Poker Tracker window.
http://www.pokertracker.com/products/PTH/download.php

Use the online support system to send me the new product ID...
http://www.pokertracker.com/support/?cat_id=4

As for PokerAce, you'll have to do the same thing I guess, their support link is:
http://www.pokertracker.com/support/?cat_id=2
ptrack pat
 
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Re: Antivirus program deleted PT files

Postby kmasonbx » Mon Dec 01, 2008 8:54 pm

The report log was still on my antivirus program, and I just added PT and PA HUD to the trusted program list and they are working fine. Thanks for the help though.
kmasonbx
 
Posts: 63
Joined: Fri Mar 07, 2008 2:32 am


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