Performance Issues with PokerTracker 4 on a New Laptop

[peridz]

Hi,

I recently started using PokerTracker 4 on a new laptop, but I’m experiencing performance issues both in the interface and the HUD. Below are the details of my situation:

1. Laptop specifications:
SSD: 1 TB
RAM: 32 GB
Operating System: Windows 11

2. PokerTracker 4 setup:
Version: Latest version (fully updated).
Database size: Small, with approximately 1500 tournaments.
The program is running as administrator.

3. Problem:
The program reads or imports hands very slowly from the PokerStars hand history folder, which causes significant delays in the HUD performance.
The more tables I play simultaneously, the greater the delay. Sometimes the HUD doesn’t even appear at all.

4. Actions taken:
Optimized the database using the built-in tool.
Simplified the HUD setup to be more basic.
Verified that the laptop has sufficient available resources while PT4 is running.

5. Questions:
What additional steps can I take to improve performance?
Are there specific PostgreSQL configurations that might help?
Thank you for any guidance or advice to resolve this issue.

[Flag_Hippo]

What version of PostgreSQL are you using?

[peridz]

What version of PostgreSQL are you using?

Hello, I’m using PostgreSQL 12. Yesterday, I did a rebuild cache, and although it didn’t solve the issue the last time I tried it, I must say that this time it did. I believe the problem was caused by a specific hand history file that might have been corrupted or caused some kind of error.

The issue is now resolved, and everything is working at a speed I had never experienced before. Thank you very much!

[Flag_Hippo]

Pleased to hear it and thanks for the update. If you believe the problem was caused by a hand history file can you please attach this hand history sample to a Support Ticket so we can investigate and fix any potential issue.