HUD chaos

[Lars11]

Hi

right now I have huge problems with HUD appearing with the players.Tried to make it work for many hours.

I f I play 3-4 tables maybe 1 or 2 or 3 have HUD, sometimes partially,sometimes the whole table.
Sometimes when I close one table ,HUD appears on one that didn´t have it ...or not...

It varies a lot, the only thing that seems consistent is that when HUD appears it`s over the correct player and that
when I play 1 table only it works fine except for some occasions when 1 players HUD drops out.

Other info:
I use 4.01.16 , its on Pokerstars 6handed. I`ve tried restarting PT and windows 7 several times with no change.
Prefered seating correct. Disconnected antivirus etc

Earlier I took away "notes" as you suggested from the HUDtable and put it on Popups,
in order to get rid of the emty grids when I put a minimum hand requirement, I think that was about when it started to go wrong.

After that I tried to reverse it but then I was not able to delete notes( or anything ) in the pop-ups,
so I deleted the whole toolspopup page (where I had the notes). I don´t know if this has to do with anything.......

I also tried the pokertracker+ for the first time...

puuh..

Suggestions?

Lars

[WhiteRider]

Is this for normal tables or Zoom tables?

Do you see a lot of duplicates reported when you start importing?
What are the specs of your computer?
How many hands in your database?

If things work correctly at one table then it sounds like you have it configured correctly, which would indicate a performance issue. PT4 shouldn't have any problem keeping up with hands from multiple tables, but if there are a lot of old hands to import or your computer is old and you have a large database there could be delays.

Please try using one of the built-in profiles and see if that works better - if you added custom stats to your HUD that could make a difference too.

[kingrax]

Same problem here i'd say

@whiterider
Do you see a lot of duplicates reported when you start importing?
YES ...funny thing...i use memgrab for the first 30h and it did those ok hud running and all ...after those thirty all counted as duplicates...every hand i played

Is this for normal tables or Zoom tables?
normal full ring CG NL MICRO PS.COM

What are the specs of your computer?
core 2 duo @2.6
2gb @dd2 800
500gb @7200rpm
(made in 2006 ..ancient but did work ok a couple of hours ago + hdd new super fast on everything)

How many hands in your database?
The one i am importing live into and we are discussing here 200 000HH ..
but i also have a 1.2 mil one which is displayed in the hud too (stats from both are displayed..ehm should be:))

Did you make a report ?
120678 - my ticket number

You said :
If things work correctly at one table then it sounds like you have it configured correctly, which would indicate a performance issue. PT4 shouldn't have any problem keeping up with hands from multiple tables, but if there are a lot of old hands to import or your computer is old and you have a large database there could be delays....

I think the guy misdescribed the issue...the hud doesnt work ok not EVEN on 1 table ..only the first 2-3 hands or ten dunno till it starts making all duplicates and than stops active update for all tables at that phase...thus table 1 oldest open has full hud with 2 hands played ...2nd table with 1 while the last opened tables didnt get time to open the hud before the duplicating starts and all remains stuck in this phase for infinite time even if u play/stop/restart/etc.

PS: trying to update to latest now ...will info if it solved problem

[kingrax]

i tested after the first update now and :

HUD seems to work ok.
HOWEVER !! still with memgrab on it autoimports the max number of memgrab hands and after those about 30h ALL LIVE PLAYED hands are counted as duplicates...but hud works find so far in testing ...i even checked what was on if it recorded the stats at least and it does. all the hands played shown on the hud but counted as duplicates ARE SHOWING UP in the db ...

to sum it up all works correctly for me now but shows all duplicates when importing

[kingrax]

back to the same problem ( dealing it with support ..sent a ticket 120678 with log attached. waiting for solution

[WhiteRider]

OK, then I will revise my opinion. It sounds like you don't have things set up quite right.

Please read the Tutorial: Preventing Duplicates - this was written for PT3 but the same principals apply to PT4. You can access the Move Processed Files To option in PT4 via the menu Configure > Sites & Import Options > Preferences.

Also check the PokerStars Configuration Guide to make sure you have PokerStars configured correctly to save hand history files.

[kingrax]

There might have been a problem on my end ...i had 2 paths for himport maybe making it import from the HH folder once and from subfolder again in the same time..corrected that but still got some issues. It worked than it didnt than it worked again and no duplicates were shown ....so maybe i caused it but i will try a couple of times more and report the result

[Lars11]

Hi
My problems continues, tried a 00.1/00.2 game where I`m likely to have few hands in my database
but same problem, no duplicates.Have checked Pokerstrars settings and PT4 settings, all seem to be as should.

Works for some hands in the beginning but then a table HUD disapear
and the faults vary.

see attachment:

I dont play Zoom, have pokerstars.eu and have a milj+ hands with

this computer:
Intel I3 1st generation 2.4 processor
4gig ram
Superfast SSD GT 256gig corsair

Read that the drive was most important element, however do you think I would make a difference if I had
an i7 2nd generation processor + 8gig ram ?

[kraada]

Please reproduce this problem and attach your PokerTracker4.log file to a support ticket for us. You can find that file by clicking File --> Show User Data Folder in the main PT4 window. The file we want is the text file that shows with the name PokerTracker4 there.

[Lars11]

Ok

I´ll send you a ticket after a trip I`m doing,

but what about changing computer to specs I mentioned, would that be a big improvement,

if the problem is caused by many hands/not fast enough computer?


Lars