Hey guys, WPN did an update this morning and now the HUD isn't coming up.
Hands are importing fine and tournaments tracked, just HUD isn't auto popping up on tables.
Thanks
WPN update
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WPN update
by optimuss89 » Thu Jun 18, 2015 1:06 pm
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Re: WPN update
by optimuss89 » Thu Jun 18, 2015 1:15 pm
Update: Hud is working fine on cash game tables.
Looks like it might be a SNG problem.. maybe specifically HUSNG?
The descriptions in window bar do look different with the HUSNG.. so possibly it isn't picking up the table ???
Looks like it might be a SNG problem.. maybe specifically HUSNG?
The descriptions in window bar do look different with the HUSNG.. so possibly it isn't picking up the table ???
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Re: WPN update
by sharpinfo » Thu Jun 18, 2015 1:48 pm
it seems they've added something to the name of the tournament, that's why it is not coming up. like, "$1,000 GTD R/A, Table 3 - No Limit - 50/100 Hold'em (286073) used to be all it said in the top of the window. now it has a $6.60 in front of the name.
all tourney tables are not working with the hud because of this buyin price being added.
another example,
"$5 Holdem Turbo - On Demand, Table 1 - No Limit - 25/50 Hold'em" ---------------now says :
$5.50 - $5 Holdem Turbo - On Demand, Table 1 - No Limit - 25/50 Hold'em
all tourney tables are not working with the hud because of this buyin price being added.
another example,
"$5 Holdem Turbo - On Demand, Table 1 - No Limit - 25/50 Hold'em" ---------------now says :
$5.50 - $5 Holdem Turbo - On Demand, Table 1 - No Limit - 25/50 Hold'em
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Re: WPN update
by kraada » Thu Jun 18, 2015 3:26 pm
Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder. If you could include screenshots of the tables with problems that would be helpful as well.
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Re: WPN update
by sharpinfo » Thu Jun 18, 2015 5:52 pm
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Re: WPN update
by rocky ricoco » Thu Jun 18, 2015 6:39 pm
Submitted trouble ticket #167006 11:25 am est ticket. It is the table name change I scanned the log and saw that it was unable to locate the table for the tournament I played
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Re: WPN update
by arietm » Thu Jun 18, 2015 11:29 pm
optimuss89 wrote:Hey guys, WPN did an update this morning and now the HUD isn't coming up.
Hands are importing fine and tournaments tracked, just HUD isn't auto popping up on tables.
Thanks
I am currently experiencing this issue.
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Re: WPN update
by WhiteRider » Fri Jun 19, 2015 2:54 am
Thanks - we'll get back to you via your tickets.
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Re: WPN update
by jimmyblazze » Fri Jun 19, 2015 4:51 pm
having same issue do I need to report problem also with file log?
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Re: WPN update
by noodletheriver » Fri Jun 19, 2015 7:45 pm
jimmyblazze wrote:having same issue do I need to report problem also with file log?
Can you guys post a general status on this ? Appears to be widespread starting this week.
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13 posts
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