PT4 Is Slow

[Flag_Hippo]

In order to reflect only the current sessions stats for each rival? It kind of defeats the purpose of tracking thousands of hands to only use 30 from that current session...

You can manually import previous hands into that database from your 'Processed' folder using 'Play Poker -> Get Hands From Disk' which will provide you with more data:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Processed (Windows)

\Users\{Mac Login}\Documents\PokerTracker\Processed (macOS)

Guide: Processed Files

[buenrollo]

How long does tech support take to handle tickets? It's been 3 days with now news. Thanks.

[Flag_Hippo]

We do have a higher than normal ticket volume at this time but a technician should be replying to you soon.

[buenrollo]

I got instructions in my ticket, and I believe there is an error regarding a checkbox to be activated. I stated that on the ticket so now I have to wait another 3 days for a reply just to be able to start troubleshooting?

I think this is borderline unacceptable. I'm gonna spend a month just to get started with fixing this.

[Flag_Hippo]

I stated that on the ticket so now I have to wait another 3 days for a reply just to be able to start troubleshooting?

That's not how things work with existing tickets and your follow up message has been replied to.