My pokertracker just stopped working.

[Champaz]

it worked, but now I get this other bugg. Alot of times the stats just go blank ( no numbers showing at all only the lines of the hud ) this happens pretty much every session and I didnt have this problem before I changed my database. Have anyone else reported this behaviour? This happens especially at the start of the spin or when Im headsup and changing from one hud to another.

[kraada]

That shouldn't be happening. Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder. If you could also make a note of when the stats disappeared and tell us in the ticket that would help because we can pinpoint specific times in the log file.

[CaptainHarkn]

Hi!
I think I have the same problem, today my PT4 stopped importing any hands, but postgres is still reading something on disk (with 350mb/s speed) :-/.

[kraada]

Please send us a log file as well - once we see what's going on we'll be in a much better spot to tell you how to proceed.

[Champaz]

aight log file has been sent.