after update to 4.11 PT4 doesn't work

Questions and discussion about PokerTracker 4 for Windows

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Re: after update to 4.11 PT4 doesn't work

Postby Neomorf » Thu May 22, 2014 11:56 am

That is beyond ridiculous. It's been 3 days now I cannot play because of you. You answer me in 2 sentences in every 4 hours, which doesn't help at all. I have never experienced anything like this in my 7 years long career.

Ticket: 152156 (not if it's matters anyway)

Fcking depressed :(
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Re: after update to 4.11 PT4 doesn't work

Postby wikked76 » Thu May 22, 2014 12:01 pm

kraada wrote:ommaha: Yes, at this point I would. Make a backup, install 9.3, restore from the backup, set it to active and default and give it a try. Every user we've had with that problem we've gotten upgraded for certain has said it has been fixed by the upgrade.

We still do not recommend downgrading and we are hoping to release a patch within the next 24 hours to address as many of the outstanding issues as we can.


so what is the proper process? do we have to uninstall v9.0 1st then install v9.3 n restore?

btw how do i remove the old database? i created a new databse, restored it n tried to remove the older one but it says not found even tho it shows and its physically there on the SSD (judging by the amount of space taken or free space left)?
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Re: after update to 4.11 PT4 doesn't work

Postby kraada » Thu May 22, 2014 12:18 pm

The process for updating to 9.3 is explained in detail here.

Neomorf: Your ticket is linked to a bug in our system that we are working to try and have a fix for and ideally push a release later today. I'm not certain what else you want us to be focusing on here.
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Re: after update to 4.11 PT4 doesn't work

Postby go2sleepmama » Thu May 22, 2014 12:35 pm

depressing mode. new ticket id 152140.

please we all need our PT4 to work properly... :(
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Re: after update to 4.11 PT4 doesn't work

Postby themightyjim2k » Thu May 22, 2014 12:46 pm

kraada wrote:The process for updating to 9.3 is explained in detail here.


I find the order of steps in this guide very confusing. There doesn't seem to be a clear chronology of steps. Is this the correct order:

1. back up your DB.
2. manually uninstall all older versions of PosgreSQL.
3. manually install version 9.3 of PosgreSQL.
4. update the PT config file to reflect this change in SQL version.
5. open PT4 and restore DB from backup.
6. profit

is this correct?
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Re: after update to 4.11 PT4 doesn't work

Postby smart money » Thu May 22, 2014 1:00 pm

Gave up with the Database. Had to create a new one. Now this when I try to add an alias (which was working fine before the "update"):

Image

What's the solution? (Other than switch to HM2)
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Re: after update to 4.11 PT4 doesn't work

Postby kraada » Thu May 22, 2014 1:21 pm

Jim:

Yes, that's right.

smart money:

Do you use aliases?
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Re: after update to 4.11 PT4 doesn't work

Postby potamito » Thu May 22, 2014 1:27 pm

themightyjim2k wrote:
kraada wrote:The process for updating to 9.3 is explained in detail here.


I find the order of steps in this guide very confusing. There doesn't seem to be a clear chronology of steps. Is this the correct order:

1. back up your DB.
2. manually uninstall all older versions of PosgreSQL.
3. manually install version 9.3 of PosgreSQL.
4. update the PT config file to reflect this change in SQL version.
5. open PT4 and restore DB from backup.
6. profit

is this correct?

How to do step 4?
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Re: after update to 4.11 PT4 doesn't work

Postby wikked76 » Thu May 22, 2014 1:35 pm

potamito wrote:
themightyjim2k wrote:
kraada wrote:The process for updating to 9.3 is explained in detail here.


I find the order of steps in this guide very confusing. There doesn't seem to be a clear chronology of steps. Is this the correct order:

1. back up your DB.
2. manually uninstall all older versions of PosgreSQL.
3. manually install version 9.3 of PosgreSQL.
4. update the PT config file to reflect this change in SQL version.
5. open PT4 and restore DB from backup.
6. profit

is this correct?

How to do step 4?


https://www.pokertracker.com/guides/PT4 ... tgresql-9x
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Re: after update to 4.11 PT4 doesn't work

Postby wikked76 » Thu May 22, 2014 1:47 pm

new update out guys n gals 4.11.1
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