after update to 4.11 PT4 doesn't work

[bennybills]

benny: Let me know if you still have trouble.

set everything up, seemed to work ok but it keeps freezing on me and I have to force quit a few times then its ok for a while. I havent installed the newest update yet. Also for some reason I set up the hud and move the stats where i like them on the table and when I get moved or open a new table i have to always adjust the layout again even thought I am always locking and saving layout...but better than not having a hud at all

[wikked76]

My 4.11.1 works good but i have problems with the import of hands with Run it twice on pokerstars.

Pokertracker imports them as errors

i think v4.11.2 solves the RIT import issue, have tried it myself.
BTW update v4.11.3 is out now

[spitznspots]

after rebuilding cache im seeing no change with 11.3

painfully slow

[Carster]

I've rebuilt the cache and am using 4.11.3, but import is still slow. I've submitted my log files with ticket number 152709

[potamito]

potamito:

Did you rebuild your cache after updating to 4.11.3? That is necessary.

If so, can you send us new logs with 4.11.3 and post your ticket number here? I'll get that looked at more quickly for you.

[APerfect10]

Update: I create a whole new DB (11GB), import speed was OK, import speed during play is OK as well, but HUD is not working at all. (Win 8, SSD disk, many of custom stats.)

after rebuilding cache im seeing no change with 11.3

painfully slow

This indicates a custom statistic that is not optimal and is slowing down the entire HUD process. Please send us a PokerTracker4.log file via the support system so that we can assist you in locating the custom statistic causing the problem.

Guide: How to Create & Submit a PokerTracker4.log File

Best regards,

Derek

[APerfect10]

My 4.11.1 works good but i have problems with the import of hands with Run it twice on pokerstars.

Pokertracker imports them as errors

PokerStars Run-It-Twice import issues were fixed in 4.11.2. Please upgrade to v4.11.3 (it is safe) and that will resolve the issue.

Best regards,

Derek

[potamito]

potamito:

Did you rebuild your cache after updating to 4.11.3? That is necessary.

If so, can you send us new logs with 4.11.3 and post your ticket number here? I'll get that looked at more quickly for you.

Even tho i got this error tried to import a directory from last week grind and was importing pretty well...


Will load up a table later and i´ll let u know how it goes..

[APerfect10]

This error means that PostgreSQL is configured to use too much memory, more than available on your system. Revert your database tuning. In PT4 go to Database -> Database Management, click the 'Housekeeping' button and select 'Revert PostgreSQL Tuning'.

P.S. We lowered the tuning amounts in 4.11.2 so you should be able to re-tune afterwards.

Best regards,

Derek

[RTICTM]

Import issues is solved here with the new version.

But i got a problem with CooffeHud. Its not updating the stats "live". I mean, its only showing stats from previous matches, and not updating with the current match hands.

Is it a known issue?

Edit: well..it seens its updating the HUD, but not the numbers. When i put my mouse on a stat its shows a tooltip saying 1/3 (one out of 3 times), for example, but its still showing "-" in the HUD.

Thanks.