Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators
WhiteRider wrote:That could be because you have an option enabled which means that the cache can't be used. For example if you have 'stats from the time of the hand' turned on in the Replayer's Options button menu that will stop the cache being used.
WhiteRider wrote:If your database is very large and your system is not powerful then you may not see any progress initially - how long have you let it run for?
When you're not using PT4 for a while please enable logging (Configure > Options) and restart PT4. Make a Backup of just the default Optional Files (no databases) now.
Attempt to rebuild the cache and leave it to run for an hour or more. If you don't see any progress by that time attach the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) to a Support Ticket so that we can see what is going on, and attach the backup file too so that we can experiment with your custom stats.
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