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888 Snap Hud

PostPosted: Tue Aug 30, 2022 7:07 am
by morphote
Following the latest update on 888 the hud is no longer showing.

Thanks

Re: 888 Snap Hud

PostPosted: Tue Aug 30, 2022 12:10 pm
by Flag_Hippo
Try restarting both PokerTracker 4 and 888. If that doesn't resolve it then turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by playing for a few minutes on a Snap table and then attach your support bundle to a Support Ticket so we can check your logs. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.

Re: 888 Snap Hud

PostPosted: Tue Aug 30, 2022 1:36 pm
by cooltoora
Same Problem Here..

Re: 888 Snap Hud

PostPosted: Tue Aug 30, 2022 2:30 pm
by Ropolo
Same Problem :(

Re: 888 Snap Hud

PostPosted: Tue Aug 30, 2022 8:36 pm
by rafaelboito
Same here

Re: 888 Snap Hud

PostPosted: Wed Aug 31, 2022 5:29 am
by Flag_Hippo
An update has been released which should resolve the Snap HUD not working with the latest 888 client update. Please restart PokerTracker 4 and it will download the update file and your Snap HUD should work once again.

Re: 888 Snap Hud

PostPosted: Wed Aug 31, 2022 7:19 am
by Ropolo
Flag_Hippo wrote:An update has been released which should resolve the Snap HUD not working with the latest 888 client update. Please restart PokerTracker 4 and it will download the update file and your Snap HUD should work once again.


Thank you! It's working! :)

Re: 888 Snap Hud

PostPosted: Wed Aug 31, 2022 9:10 am
by Chris1234
Flag_Hippo wrote:An update has been released which should resolve the Snap HUD not working with the latest 888 client update. Please restart PokerTracker 4 and it will download the update file and your Snap HUD should work once again.


When playing 2 or 3 tables of the same Snap stake the HUD is now often appearing on the wrong table and/or is struggling to keep up in general (all was fine until the recent 888 and subsequent PT4 update). All is working fine if single-tabling Snap though.

It seems like the HUD is now guessing which is the correct table to attach to whereas previously there was something directing it to the right place.

Re: 888 Snap Hud

PostPosted: Wed Aug 31, 2022 9:27 am
by Ropolo
Chris1234 wrote:
Flag_Hippo wrote:An update has been released which should resolve the Snap HUD not working with the latest 888 client update. Please restart PokerTracker 4 and it will download the update file and your Snap HUD should work once again.


When playing 2 or 3 tables of the same Snap stake the HUD is now often appearing on the wrong table and/or is struggling to keep up in general (all was fine until the recent 888 and subsequent PT4 update). All is working fine if single-tabling Snap though.

It seems like the HUD is now guessing which is the correct table to attach to whereas previously there was something directing it to the right place.


True, the HUD is now often appearing on the wrong table.

Re: 888 Snap Hud

PostPosted: Wed Aug 31, 2022 9:54 am
by Esir
Chris1234 wrote:
Flag_Hippo wrote:An update has been released which should resolve the Snap HUD not working with the latest 888 client update. Please restart PokerTracker 4 and it will download the update file and your Snap HUD should work once again.


When playing 2 or 3 tables of the same Snap stake the HUD is now often appearing on the wrong table and/or is struggling to keep up in general (all was fine until the recent 888 and subsequent PT4 update). All is working fine if single-tabling Snap though.

It seems like the HUD is now guessing which is the correct table to attach to whereas previously there was something directing it to the right place.


Came in to report this exact issue, if you play 1 table of snap it's fine, if you start adding more it get's messed up. I see the hud from table 2 on table 1 for exemple