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7-Max on iPoker

PostPosted: Wed Aug 07, 2024 7:09 pm
by Xanderz24
When opening a new table or swithing table on 7-max tournaments on iPoker the hud shows on wrong players. Also the option to treat the table as a 7-max is removed.

Re: 7-Max on iPoker

PostPosted: Thu Aug 08, 2024 6:18 am
by Flag_Hippo
Seat positions are now saved separately for 7-max iPoker tables. After opening a 7-max table and playing a couple of hands reposition any stats that are by the wrong players. Next save the new positions by clicking the PT-icon and choosing 'Save Layout' so these are remembered and used at new 7-max tables.

Re: 7-Max on iPoker

PostPosted: Fri Aug 09, 2024 6:09 pm
by Xanderz24
I have tried this multiple times, but it doesnt work.

Re: 7-Max on iPoker

PostPosted: Sat Aug 10, 2024 5:13 am
by Flag_Hippo
So we can follow up with you on this please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your support bundle to a Support Ticket along with a sample of hand histories. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4:

Tutorial: Reporting A Problem

Re: 7-Max on iPoker

PostPosted: Wed Aug 28, 2024 1:44 am
by sky44
bump, will it be fixed in the next version?

Re: 7-Max on iPoker

PostPosted: Wed Aug 28, 2024 6:22 am
by Flag_Hippo
sky44 wrote:bump, will it be fixed in the next version?

I am not aware of a specific problem with these tables and the OP did not follow up on this. If you are having experiencing an issue please report this to us via a Support Ticket with your support bundle and all relevant information:

Tutorial: Reporting A Problem

Re: 7-Max on iPoker

PostPosted: Thu Aug 29, 2024 6:53 am
by swisspoker
Same issue here since a few weeks. Can save the new layout as many times as I want, never works for new tables.

Re: 7-Max on iPoker

PostPosted: Thu Aug 29, 2024 12:44 pm
by Flag_Hippo
swisspoker wrote:Same issue here since a few weeks. Can save the new layout as many times as I want, never works for new tables.

A technician will be following up with you via the support ticket you opened.

Re: 7-Max on iPoker

PostPosted: Fri Aug 30, 2024 8:50 am
by emilioqac
I have the same problem. Is it necessary to open another support ticket?

Re: 7-Max on iPoker

PostPosted: Fri Aug 30, 2024 2:31 pm
by Flag_Hippo
emilioqac wrote:I have the same problem. Is it necessary to open another support ticket?

The issue has now been forwarded to the development team. If you open a Support Ticket you can be notified when an update is available.