Page 1 of 1
keeps crashing - no error message
Posted:
Mon Mar 26, 2012 11:08 amby MI5 Mark
Hi, firstly its great but I am having a few problems with it stopping working, no error messages "PT4 has stopped working" and it closes. This happened firstly when I clicked start getting hands, just kept closing. I restarted PC and then it worked, I played a session and came back and its crashed again.
With no error messages its hard to say why, let me know if you need more info.
Re: keeps crashing - no error message
Posted:
Mon Mar 26, 2012 1:27 pmby kraada
Are you running our latest beta version? What operating system are you using? Are you attempting to play Zoom?
Re: keeps crashing - no error message
Posted:
Mon Mar 26, 2012 2:22 pmby MI5 Mark
Yes latest version
No not playing zoom
Playing 6max and when running its fine, it crashes either after been left active for a while, but mainly when i try get hands or it reply a hand.
Using Windows 7 64bit
Re: keeps crashing - no error message
Posted:
Mon Mar 26, 2012 3:17 pmby kraada
Can you reproduce this consistently? If so, can you get us the PokerTracker4.log file from a crash and attach it to a support ticket for us?
Re: keeps crashing - no error message
Posted:
Mon Mar 26, 2012 3:42 pmby MI5 Mark
Sure if you tell me how and where to send the file
Re: keeps crashing - no error message
Posted:
Mon Mar 26, 2012 5:55 pmby kraada
Send it via our
support system.
