Unwanted Charge

[steveleoni]

I upgraded to PT4 and now I'm getting hit with a charge for Tabletracker. I did not order this and want my money refunded. I've send numerous messages to support and am getting NO repsonse. Maybe you'll answer me here. Thanks.

[kraada]

I've escalated your ticket for you so that the person who can make these refunds sees it.

You should have gotten an email stating that we were going to charge you based on your choice at purchase time 3 days before the charge - did you not get that email?

[steveleoni]

WHAT THE HELL DO I HAVE TO DO TO GET AN ANSWER FROM YOU ROBBERS?

[steveleoni]

THANKS FOR ROBBING ME BLIND AND NOT ANSWERING ANY OF MY REQUESTS. YOU GUYS ROCK.

[steveleoni]

I have recieved NO emails from pokertracker. If I did, would I be this upset?

[steveleoni]

I found the page to cancel it, but I WANT MY REFUND. I never saw an email from pokertracker warning me.

[WhiteRider]

Your ticket will not be ignored, but we tend to answer tickets in time order and when you reply it moves it back down the queue - I will make the person in charge aware of your issue though.
We do not add TT to a purchase automatically - you have to opt in to the TT option and we send a reminder email to everyone before the trial period ends and the subscription begins.