View topic - How to get Pokertracker to actually get Data

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How to get Pokertracker to actually get Data

Posted: Mon Oct 29, 2012 6:34 am

by Xezerio

I have installed Pokertracker and PostgreSQL.

However, when I click 'Get hands while playing' nothing is recorded???

Does anyone have any suggestions for what I should do to solve this and what might be going wrong?

Re: How to get Pokertracker to actually get Data

Posted: Mon Oct 29, 2012 10:44 am

by kraada

What site are you playing at? Have you tried following the Configuration Guide for that site on our documentation page.

Re: How to get Pokertracker to actually get Data

Posted: Sat Nov 03, 2012 1:31 am

by Xezerio

I have tried the configuration guide.

I am using Pokerstars.

I have got the HUD display up on the table when I click Show Hands While Playing.

However, no data is being recorded. It is simply showing the number of BB each player has and also it says TRIAL: PLEASE REGISTER at the top of the screen.

Re: How to get Pokertracker to actually get Data

Posted: Sat Nov 03, 2012 9:43 am

by kraada

Please restart PT4 using the Logging Enabled link on your Start Menu and reproduce this problem. Then please send us the PokerTracker4.log file via a support ticket so that we can investigate this further for you. You can find this file by clicking File -> Open User Data Folder in the main PT4 window. The file we need is the text file called PokerTracker that's in the folder that appears.