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Hands Imported, no tournament in report

PostPosted: Sat Nov 17, 2012 4:04 am
by Donk40
Hi,
I just played a bunch of HU SNGs and when I checked my stats in the report
one of them didn't appear although the hands were imported.
How to fix it?

Thanks.

Re: Hands Imported, no tournament in report

PostPosted: Sat Nov 17, 2012 4:31 am
by Donk40
If I finish a tournament, click "stop importing hands" and refresh the stat page, then the last
tournament I played is included. But it doesn't include previous ones.

Re: Hands Imported, no tournament in report

PostPosted: Sat Nov 17, 2012 6:34 am
by WhiteRider
Does it only show one tournament in the reports? That's pretty odd - check that you don't have any filters enabled in the sidebar, and that you have the correct screenname selected in the Player List.

Can you post a screenshot of what you're seeing? That might give us a clue what is going on.

Re: Hands Imported, no tournament in report

PostPosted: Sat Nov 17, 2012 10:48 am
by Donk40
WhiteRider wrote:Does it only show one tournament in the reports? That's pretty odd - check that you don't have any filters enabled in the sidebar, and that you have the correct screenname selected in the Player List.

Can you post a screenshot of what you're seeing? That might give us a clue what is going on.



All the tournaments are listed but one, but the hands are imported.

Re: Hands Imported, no tournament in report

PostPosted: Sat Nov 17, 2012 11:27 pm
by Donk40
"UPDATE"
For some reason PT4 keeps skipping a few tournaments while tracking the hands a giving a HUD.

Re: Hands Imported, no tournament in report

PostPosted: Sun Nov 18, 2012 6:27 am
by WhiteRider
Please attach the hand history files (and summary files if your site writes them) for a couple of these tournaments which don't display to a Support Ticket so that we can check them out.
Please also attach a screenshot to your ticket so that we can see the problem.

highfalutin