PokerTracker

Hello,
I just downloaded the new beta version of PK4.

The graph on my stats is all over the place,it's showing i've won $30,000 which is very far from the case.

Can anyone help? Do I have to download the new versions when they come out?

Thanks Dom

Also my hud has stopped working,
Can anyoen tell me how to download the previous version pls

previous version here: https://www.pokertracker.com/products/P ... 4.05.5.exe (assuming you've been upgrading as soon as possible).

I have the messed up graphs too, going back to the old version fixes that at least. I didn't try to play, so not sure about any hud issues

We're aware of the graphs issue but we didn't want to hold up the beta for it - it is only a display issue affecting some reports/graphs (the data in the database is correct) and I expect a fix to be released soon.

Dom1 wrote:Also my hud has stopped working,
Can anyoen tell me how to download the previous version pls

What Hud problems are you having?
What site and type of tables do you play at?

Dom1 wrote:Hello,
I just downloaded the new beta version of PK4.

The graph on my stats is all over the place,it's showing i've won $30,000 which is very far from the case.

Same to me. And it`s not only the graph. In the "calendar" there are unreal amounts too...

WhiteRider wrote:We're aware of the graphs issue but we didn't want to hold up the beta for it - it is only a display issue affecting some reports/graphs (the data in the database is correct) and I expect a fix to be released soon.

Dom1 wrote:Also my hud has stopped working,
Can anyoen tell me how to download the previous version pls

What Hud problems are you having?
What site and type of tables do you play at?

hud is broke woth the new beta on cake

The Hud is working for me at Cake - can you tell me what type of tables you're playing?

What version of the Cake software do you have? (see Help > About in the Cake lobby menu)

WhiteRider wrote:The Hud is working for me at Cake - can you tell me what type of tables you're playing?

What version of the Cake software do you have? (see Help > About in the Cake lobby menu)

husng



Client Info:
------------
Client Version: 2.0.1.5176
CCF Version: 2.0.1.5176
Is SilverLight Version: No

OS Info:
---------
OS Version: Win7
CLR Version: 2.0.50727.5466
.Net Version: .Net v4.0 SP 0
Language: de-DE
RenderCapability: 2

Drive Info:
-----------
Root Directory: D:\
Drive Format: NTFS
Drive Type: Fixed
Total Size: 4000654721024
Free Space: 3133528596480

PT4 log shows

2012/11/22 00:05:43.903 [00000]: [000087D8][SEH] (Error)Access violation (0) (Flags: 0; Address: 0x00b65090; EIP: 0x00B65090)
2012/11/22 00:05:43.940 [00037]: [000087D8][Exception]
2012/11/22 00:05:43.940 [00000]: [000087D8][Exception] PokerTracker 4 Crash Dump (PokerTracker v4.05.6 beta)
2012/11/22 00:05:43.940 [00000]: [000087D8][Exception] 2012/11/22 00:05:43.903
2012/11/22 00:05:43.940 [00000]: [000087D8][Exception]
2012/11/22 00:05:43.940 [00000]: [000087D8][Exception] Thread: 0x000087D8
2012/11/22 00:05:43.940 [00000]: [000087D8][Exception] Code: 0xC0000005 (Access violation) Flags: 0x00000000 Addr: 0x00B65090
2012/11/22 00:05:43.940 [00000]: [000087D8][Exception]
2012/11/22 00:05:43.940 [00000]: [000087D8][Exception] EIP: 0x00B65090
2012/11/22 00:05:43.940 [00000]: [000087D8][Exception] EAX: 0x025A6794 EBX: 0x0BFAC000 ECX: 0x00000000 EDX: 0x0001333E
2012/11/22 00:05:43.940 [00000]: [000087D8][Exception] ESI: 0x0BFADA1C EDI: 0x0C127AF4 EBP: 0x00000000 ESP: 0x090BEE1C
2012/11/22 00:05:43.940 [00000]: [000087D8][Exception]
2012/11/22 00:05:43.940 [00000]: [000087D8][Exception] Microsoft Stack Backtrace:
2012/11/22 00:05:43.940 [00000]: [000087D8][Exception]
2012/11/22 00:05:43.940 [00000]: [000087D8][Exception] PC Return Frame Stack
2012/11/22 00:05:43.940 [00000]: [000087D8][Exception] 00B65090 00000000 00000000 090BEE1C
2012/11/22 00:05:43.941 [00000]: [000087D8][Exception]
2012/11/22 00:05:43.941 [00000]: [000087D8][Exception] End Stack Backtrace
2012/11/22 00:05:43.941 [00000]: [000087D8][Exception]
2012/11/22 00:05:43.941 [00000]: [000087D8][TableManager (Error)] Access violation (0) (Flags: 0; Address: 0x00b65090; EIP: 0x00B65090)
2012/11/22 00:05:43.941 [00000]: [000087D8][TableManager] Stopping Hud

That is working for me - please attach the entire log file to a Support Ticket and we'll look into this for you.