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not all sngs graphed?

PostPosted: Tue Nov 27, 2012 9:11 am
by polarole
hi folks,

it looks like pt4 is not displaying all sngs imported when i graph results.
e.g. i import all sngs of a day lets say its 100 and the importing tells me it imported the hands and 100 tournament summaries so all as expected, but when i now graph results for that day i only see the result for e.g. 93 tournaments.
any ideas?

thanks and bye
ole

Re: not all sngs graphed?

PostPosted: Tue Nov 27, 2012 10:27 am
by kraada
Are you filtering to a specific day? Is it possible that some of the tournaments took place on or around midnight? If so they may be showing as the day before (or after) - you can set the time PT4 considers your day's start date via the Configure --> Reporting Options area in the My Day Starts At box.

Re: not all sngs graphed?

PostPosted: Tue Nov 27, 2012 5:14 pm
by polarole
hi,

doesnt seem to avoid the problem. how is the feature intended. to compensate for the timeshift between local time and server timestamp in the hhs?
i am filtering for today and am missing tournaments in results as well as in graph, but all were imported correctly.

Re: not all sngs graphed?

PostPosted: Wed Nov 28, 2012 4:22 am
by WhiteRider
If you remove the filter, what range of times are the tournaments shown as?
What do you have 'My Day Starts At' set to?

Re: not all sngs graphed?

PostPosted: Wed Nov 28, 2012 5:40 am
by polarole
hi,

i dont really understand the first part. what shall i do there, as i have very many tournaments in my db?
my day starts is set to midnight and i am 6h ahead of est.

bye
ole

Re: not all sngs graphed?

PostPosted: Wed Nov 28, 2012 11:29 am
by kraada
WhiteRider is asking if you remove the filter, is there a time of day where you don't see tournaments on a regular basis?

Re: not all sngs graphed?

PostPosted: Thu Nov 29, 2012 9:39 am
by polarole
hi,

i found the problem: i also filtered for super turbo and some were incorrectly not labeled as superturbos.

thanks and bye
ole

Re: not all sngs graphed?

PostPosted: Thu Nov 29, 2012 10:40 am
by kraada
If you could attach the tournaments that were misdetected to a support ticket we'll look into what caused the improper detection and get that fixed for a future release.