Page 1 of 1

New computer what do I do?

PostPosted: Thu Aug 01, 2013 10:00 pm
by swagerhouse
My other computer got a terrible virus a week ago and completely died. I had bought PT4 less than a year ago and now that I have a brand new computer I was wondering if theres any way I can get PT4 on my new computer without paying for it again.
Ps There is no way of getting on the old computer it is completely dead.

Re: New computer what do I do?

PostPosted: Fri Aug 02, 2013 3:55 am
by WhiteRider
Sorry to hear about that - it's horrible when that happens!

You can install PT4 again from the PT4 Download Page and you can access your license from My Account > Registration Codes at the top of the page. You don't need to pay again - your old computer doesn't count against you.

If you have a backup of the settings and databases from your old computer you can restore them with File > Restore, or if you have the old hand history files you can import them with Get Hands From Disk.
If you don't have either of these, you can make backups using File > Backup. We recommend making regular backups and storing them off your main computer, as you would for any important data.

Re: New computer what do I do?

PostPosted: Fri Aug 02, 2013 8:11 pm
by swagerhouse
Thank u

Re: New computer what do I do?

PostPosted: Thu Aug 08, 2013 10:12 pm
by swagerhouse
\the new download seems to be looking for an old file (im thinking based on my userid) that I guess was attached in my old computer....any thoughts. \the download fails at the run security step\

Re: New computer what do I do?

PostPosted: Fri Aug 09, 2013 4:06 am
by WhiteRider
Which download are you referring to?
There is nothing about the install or basic running which requires any files from your other computer - it is perfectly possible to run PT4 on two different computers at the same time, using the same license.