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custom hud does not work on all seats

PostPosted: Thu Nov 14, 2013 5:20 pm
by Arizona Willie
Playing on Carbon Poker MTT 9 seats.
I have a custom HUD and it has a second panel.
The second panel shows up for all seats except seat 4 and seat 5.
On those two seats only the first panel shows up.

Makes no difference whether I resize the table ... they don't show up at any sizing.

Everything seems to work fine except for that.

is this a known problem?

Any suggestions on how to fix it?

Re: custom hud does not work on all seats

PostPosted: Thu Nov 14, 2013 5:24 pm
by kraada
Is it possible they could have ended up underneath another panel? Try using ctrl+click and drag to make sure they're not being covered inadvertently.

Re: custom hud does not work on all seats

PostPosted: Fri Nov 15, 2013 3:56 pm
by Arizona Willie
I have done that. First thing I did was move all the other panels to make sure it wasn't stuck underneath one of them.

Re: custom hud does not work on all seats

PostPosted: Fri Nov 15, 2013 5:21 pm
by kraada
Does everything show properly for you on the replayer?

Re: custom hud does not work on all seats

PostPosted: Sat Nov 16, 2013 8:00 pm
by Arizona Willie
No, I just checked and in the hand replayer only the 1st panel shows up on any seat.

The 2nd panel doesn't show up at all :(

Strange that it works for most seats, live, but the replayer doesn't show the panel at all.

Re: custom hud does not work on all seats

PostPosted: Sun Nov 17, 2013 4:10 pm
by WhiteRider
Please export your Hud profile and attach it to a Support Ticket with a link to this thread so that we can experiment with it.

Re: custom hud does not work on all seats

PostPosted: Sun Nov 17, 2013 5:28 pm
by Arizona Willie
OK, I exported the file and attached it to a Support Ticket but I didn't know how to link it to this thread :(

Re: custom hud does not work on all seats

PostPosted: Mon Nov 18, 2013 3:48 am
by WhiteRider
Thanks - I've added an admin note to your ticket with the link.

For future reference - to add a link click in the address bar of your browser when viewing the thread and copy the address, or right click the link of a post and choose copy address, then paste that into your ticket.