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some zoom hands not showing in database
Posted:
Tue Sep 09, 2014 2:32 pmby GirlAlex
I am missing quite a few zoom hands in my database. Today (for example) i wanted to mark a hand for review but it never showed up in the history. I had to request my last hour of hands from Pokerstars in order to get it in my database to review later. I am using version 4.11.11 windows
Re: some zoom hands not showing in database
Posted:
Tue Sep 09, 2014 3:13 pmby kraada
Were there any errors report in the View Import Status area?
Re: some zoom hands not showing in database
Posted:
Tue Sep 09, 2014 7:09 pmby GirlAlex
There is only one error - "unrecognized game type: (line 2)
I asked PS to send me my last 200 hands... when I imported them it said 97 were new and 103 duplicates
Re: some zoom hands not showing in database
Posted:
Wed Sep 10, 2014 7:41 amby kraada
Please send us the original hand history via our
support system and we'll take a look.
Re: some zoom hands not showing in database
Posted:
Tue Sep 16, 2014 12:22 pmby jdhalford
Any update in this issue? All of my stats/results for Zoom poker show up but not a single hand history is in the database . . . please help
Re: some zoom hands not showing in database
Posted:
Tue Sep 16, 2014 12:32 pmby kraada
We do not yet have an original hand history for this issue; if you have one that causes problems, please send it to us as instructed above.
