PokerTracker

Hi,

my HUD on the pokerstars zoom tables only actualize randomly after i updated stars today.

is this problem already known or should i produce and upload some log files?


(win7)

This is not a known problem. Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.

at 3#30 oclock the problem occurs again

I have same problem (w8)

That wasn't the correct file - we need the PokerTracker4 file not PokerTracker4Web. Please also attach it to a support ticket by going to this page, not by posting in this thread.

take a look into the zip archiv , there are three txt files included !

Please attach it to a support ticket and we'll make sure it gets to the right people.

kraada wrote:Please attach it to a support ticket and we'll make sure it gets to the right people.

I uploaded my file hours ago with link to that thread.

Great we'll look into it and get back to you via the ticket.

Same problem here.